Operations Manager

Surbana Jurong Group; Toronto; Hybrid; CAD 150,000 - 190,000; Full time

Benefits offered by this job

Hybrid work Toronto Studio + remote

Competitive salary

Extended health & dental benefits

Employee wellness program

Referral bonus program

Discounts (Goodlife, Perkopolis)

Job summary

B+H Architects is seeking an experienced Operations Manager to lead and optimize operations across our Canadian studios. You’ll drive consistent project delivery standards, improve commercial performance, and enable design teams to work efficiently at scale.

This role partners with Practice Leadership, Finance, HR, and Project Principals to implement a unified national operating model focused on accountability and predictable outcomes.

Qualifications

• 15+ years in operations leadership within architecture, design consulting, or AEC.
• Strong knowledge of project lifecycle, financial controls, and risk management.
• Proven success implementing structure in complex, multi-office environments.
• Expertise with ERP/project management tools (Deltek preferred).
• Excellent communication and stakeholder management skills.
• Background in architecture or engineering.
• Experience in firms with 100–300 employees and multiple offices.
• Familiarity with RAIC/AIBC/OAA standards and contract types.

Responsibilities

• Lead operations for Canada across two studios and align with global/ regional strategy.
• Establish a national framework for initiation, budgeting, scheduling, and reporting.
• Enforce disciplined operational standards across all project teams.
• Monitor performance; identify risks; intervene with Project Principals.
• Implement project controls for scope, changes, fees, and resources.
• Lead monthly health reviews and quarterly business performance reviews.
• Develop SOPs for delivery, QA/QC, and financial controls.
• Drive adoption of tools such as Deltek Vision/Vantagepoint.
• Partner with Finance to improve revenue forecasting, utilisation, WIP/AR.
• Mentor Project Managers and foster collaboration across studios.
• Strengthen compliance and risk management.

Skills

Operations leadership

Project lifecycle knowledge

Stakeholder management

Deltek ERP knowledge

Tools

Deltek Vision/Vantagepoint

Job description

B+H Architects is a global, award-winning firm with a 70+ year legacy of building creative solutions for clients through the delivery of architecture, interior design, landscape, planning, and other consulting services. We’ve worked with clients across the globe to design buildings and environments that are inspiring, memorable, functional, and contextual.

We are part of the SJ Group, SJ is a diverse collective of problem solvers for the built environment, continually reimagining ways to create a smart and sustainable future.

Headquartered in Singapore, the group has a global talent pool of 16,000 in its member companies AETOS, Atelier Ten, B+H, CHIL, KTP, Prostruct, Robert Bird Group, SAA, SMEC and Surbana Jurong, based in more than 120 offices in over 40 countries.

Its technical experts deliver sustainable solutions that cover the entire project life cycle from planning and design, through to delivery and management, as well as a full suite of multidisciplinary consultancy services across a diverse range of sectors including transportation, water, aviation, healthcare, hospitality and renewables.

Please visit our website: www.surbanajurong.com

Purpose / Role:

We’re looking for an experienced Operations Manager to lead and optimise operations across our Canadian studios. You’ll drive consistent project delivery standards, improve commercial performance, and enable our design teams to work efficiently at scale. This role partners with Practice Leadership, Finance, HR, and Project Principals to implement a unified national operating model focused on accountability and predictable outcomes.

Key Responsibilities

1. National Operations Leadership

• Lead operations for Canada across two studios, ensuring alignment with global and regional strategy.
• Establish a consistent national framework for project initiation, budgeting, scheduling, and reporting.
• Create and enforce disciplined operational standards across all project teams.

2. Project Delivery Oversight

• Monitor operational performance across all active projects, identifying risks and intervening early with Project Principals.
• Implement project controls for scope management, change orders, fee tracking, resource allocation, and risk mitigation.
• Lead monthly project health reviews and quarterly business performance reviews.

3. Practice Efficiency & Process Improvement

• Diagnose operational inefficiencies and introduce clear, repeatable workflows.
• Develop and roll out standardized SOPs for project delivery, documentation, QA/QC, and financial controls.
• Drive adoption of operational tools and platforms (e.g., Deltek Vision/Vantagepoint, resource planning systems).

4. Financial & Commercial Management

• Partner with Finance to improve revenue forecasting, utilisation, WIP/AR management, and margin performance.
• Support project teams in developing accurate proposals, fee structures, and work plans.
• Ensure commercial discipline in contract reviews, negotiations, and risk assessment.

5. People Leadership & Culture

• Promote a culture of accountability, operational discipline, and continuous improvement.
• Mentor Project Managers and emerging leaders to develop operational capability within the studios.
• Foster collaboration across studios and disciplines.

6. Compliance, Risk & Quality

• Strengthen adherence to regulatory requirements, insurance standards and internal governance.
• Implement robust QA/QC processes to reduce operational and contractual risk.
• Support internal audits, client compliance processes and risk reviews.

What We’re Looking For

• 15+ years in operations leadership within architecture, design consulting, or AEC.
• Strong knowledge of project lifecycle, financial controls, and risk management.
• Proven success implementing structure in complex, multi-office environments.
• Expertise with ERP/project management tools (Deltek preferred).
• Excellent communication and stakeholder management skills.
• Background in architecture or engineering.
• Experience in firms with 100–300 employees and multiple offices.
• Familiarity with RAIC/AIBC/OAA standards and contract types.
  

Benefit of working at B+H

• Hybrid work arrangements with a combination of working in the Toronto Studio and remotely.

• Competitive salary based on experience and industry standards.

• An excellent employer paid Extended Health & Dental Benefit, Life, and AD&D.

• Employee Wellness Program.

• Referral bonus program.

• Company’s perks/discounts (i.e Goodlife, perkopolis etc.).

• You will be exposed to an open, ‘continuous learning’ environment (i.e. lunch & learn) where professional development and career progression is encouraged.

• You will work within a dynamic, driven, high‑achieving, close-knit, and fun-loving team.

• We value and are committed to upholding a culture of Inclusion and Belonging.

Our Firm

B+H is a global, award-winning, full‑service design firm recognised for excellence in sustainable design, technical expertise and the delivery of complex, large‑scale projects. A legacy of 70 years of design innovation and problem solving has endowed us with a depth of knowledge, skill and agility that benefits each client we serve, wherever they are in the world. We are committed to delivering high‑performance and sustainable communities, buildings and environments that exceed client expectations, contribute to human well‑being, and enhance the health of our planet. We believe in the power of design to elevate people’s lives and we are committed to doing everything necessary to deliver environments that outperform our clients’ expectations, now and in the future. Collaborating across ten studios in Toronto, Vancouver, Seattle, Shanghai, Hong Kong, Singapore & Ho Chi Minh City, B+H’s architects, interior designers, planners, landscape architects, organisational design specialists, experience designers, researchers, analysts, and brand strategists combine strategic thinking, bold design, and advanced technology with the creative human energy of an interdisciplinary, multi‑generational team. B+H delivers strategic consulting and high‑value design solutions that shape spaces, communities, and economies. At B+H we push the limits of creativity by acknowledging the humanity in the creative process. We believe in letting things get a little messy while we let our minds explore the bounds of what’s possible. Once we’ve found something truly new, then we reassemble it into the clean, well‑executed project our clients expect from us. Join us if you’re willing to try new things, to go bold, and to let the best idea win. If you’re willing to stretch yourself and you want to create something that’s never existed before, we want you.

For more information, please visit https://bharchitects.com/en/

Diversity and inclusion have always been at the core of our values at B+H. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. B+H is committed to fostering a diverse and inclusive workplace where all employees feel valued and respected. We are committed to upholding the values of equity, diversity, anti‑racism and inclusion in the delivery of our design, services and workplaces. B+H Architects is proud to be an equal opportunity employer. B+H Architects encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialised groups, people with disabilities, women and people from the LGBTQIA+ community. Accommodation for applicants is available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact the People & Culture team for accommodation requests. Any information received related to accommodation will be addressed confidentially.