National Education Consultant

Manulife; Southwestern Ontario; Hybrid; CAD 74,000 - 123,000; Full time

Benefits offered by this job

Health benefits

Dental and vision coverage

Pension/retirement plan

Job summary

Manulife in Canada is seeking a National Education Consultant to lead member education journeys for large national retirement plans. You will design education strategies, deliver multichannel communications, and drive plan participation while aligning closely with sponsor objectives.

You will manage projects, review member behavior, and provide actionable insights in regular client meetings, ensuring smooth onboarding and ongoing engagement across multiple platforms.

Qualifications

• Strong relationship management and communication skills with active listening.
• Ability to present in formal settings and manage client expectations.
• Proven project management experience with deadlines and pivots.
• Knowledge of group retirement products; RPA designation or willingness to obtain.
• Resourceful, analytical, tech-savvy with multichannel tools.

Responsibilities

• Serve as the primary point of contact for the member experience, onboarding, enrollment, and ongoing engagement.
• Build sponsor relationships by aligning education strategies to client objectives.
• Participate in regular client meetings to review member behavior and provide insights.
• Support projects including plan changes and transitions with clear communication.
• Participate in large-case RFPs and shortlist presentations to retain/grow business.
• Design education strategies and annual calendars tailored to demographics.
• Analyze engagement data against benchmarks to identify gaps and improvement opportunities.
• Develop communication materials that simplify retirement concepts and drive participation.
• Leverage multichannel tools (email, digital platforms, webinars) to maximize reach.
• Ensure communications include clear calls-to-action and measurable outcomes.
• Create action plans and work-back schedules; coordinate resources and timelines.
• Provide regular progress updates to clients and stakeholders, flagging risks.
• Track success metrics and adjust strategies based on results.

Skills

Relationship management

Communication

Active listening

Project management

Analytical skills

Tech-savvy

Multichannel communications

Bilingual English-French

Education

RPA designation

Job description

As a National Education Consultant (NEC), you will partner with large national clients to enhance the member experience and drive engagement in group retirement plans. Your focus will be on delivering impactful education strategies and communications that improve plan participation and support client objectives.

Position Responsibilities

• Serve as the primary point of contact for the member experience, ensuring smooth onboarding, enrollment, and ongoing engagement.
• Build strong sponsor relationships by understanding client objectives and aligning education strategies to meet those goals.
• Participate in regular client meetings to review member behavior, share insights, and recommend actionable improvements.
• Support client projects, including plan changes and transitions, ensuring clear communication and minimal disruption.
• Participate in large-case RFPs and shortlist presentations to help retain and grow business.

Education Strategy & Communications

• Design comprehensive education strategies and annual calendars tailored to member demographics and behavior.
• Analyze member engagement data against benchmarks to identify gaps and opportunities for improvement.
• Develop custom communication materials that simplify complex retirement concepts and drive participation.
• Leverage multichannel tools (email, digital platforms, webinars) to maximize reach and engagement.
• Ensure all communications include clear calls-to-action and measurable outcomes.

Project Management & Reporting

• Create detailed action plans and work-back schedules for all communication initiatives.
• Coordinate with internal teams to ensure resources are available and timelines are met.
• Provide regular progress updates to clients and internal stakeholders, highlighting critical tasks and risks.
• Track success metrics for education and communication programs, report results, and adjust strategies to optimize impact.

Required Qualifications

• Strong relationship management and communication skills, including active listening and the ability to build trust.
• Confidence in presenting in formal settings (shortlists, pension committees).
• Proven project management experience with the ability to meet tight deadlines and pivot quickly.
• Knowledge of group retirement products; RPA designation or willingness to obtain.
• A resourceful, solution-oriented mindset with strong analytical skills.
• Tech-savvy approach and familiarity with multichannel communication tools and digital platforms.
• Bilingualism: English-French is required.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [e-mail] .

Referenced Salary Location

CAN, Ontario, Toronto, 200 Bloor Street East

Modalidades de Trabajo

Híbrido

Salary range is expected to be between

$73,725.00 CAD - $122,875.00 CAD

Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual. El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación. Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a [e-mail] para conocer el rango salarial correspondiente a tu ubicación.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con [e-mail] para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

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