National Account Manager Ecommerce

Stanley Black and Decker Inc.; Mississauga; Hybrid; CAD 100.000 - 120.000; Vollzeit

Benefits dieser Stelle

Hybrid work environment

Zusammenfassung

Stanley Black and Decker Inc. in Mississauga, Ontario, is seeking a National Account Manager, eCommerce, to lead the Amazon Canada 1P business and drive sales, profitability, and account health with cross-functional collaboration.

You will own annual and quarterly plans, manage forecasting, and partner with supply chain, demand planning, marketing, and customer operations to optimize listings, content, pricing, and promotions, while building strong relationships with Amazon stakeholders.

Qualifikationen

• Bachelor’s degree in Business, Marketing, Sales, Finance, or related field.
• 5+ years of progressive experience in sales, eCommerce, account management, or customer business management.
• Direct experience managing Amazon or major eCommerce customer (1P/Vendor Central).
• Strong account planning, forecasting, promotions, negotiations, and profitable growth management.
• Advanced proficiency in Excel, PowerPoint, and Power BI; strong analytical skills.
• Experience working cross-functionally with supply chain, finance, marketing, and operations.

Aufgaben

• Own the Amazon Canada 1P business and be the primary commercial lead for the account.
• Develop and execute annual, quarterly, and ongoing business plans.
• Build relationships with Amazon stakeholders and lead business reviews and negotiations.
• Own baseline and promotional forecasting with supply chain to manage inventory and service levels.
• Lead alignment on promotional planning with Channel Marketing and Amazon.
• Manage item lifecycle and digital shelf execution in Vendor Central.
• Oversee product updates, recalls, and compliance-related changes.
• Manage Amazon advertising investment and budgets for brands and SKUs.
• Review fines, deductions, and shortages to protect profitability.
• Lead recurring business reporting, forecasting updates, and leadership reviews.
• Collaborate with global eCommerce and U.S. teams to align strategy.
• Provide leadership to a direct report and influence cross-functional partners.

Kenntnisse

Account management

Sales analytics

Forecasting

Negotiations

Excel

Power BI

Ausbildung

Bachelor’s degree in Business, Marketing, Sales, Finance, or related field

Tools

Excel

Power BI

Jobbeschreibung

Mississauga, Ontario, Canada

Full time

REQ-1000052502

Build Your Career With Us

The What

As a National Account Manager, eCommerce , you will be part of a dedicated team based in Mississauga, Ontario and reporting to the Vice President, Retail Sales.

This position combines strategic account leadership with strong operational ownership and requires close collaboration across sales, finance, supply chain, marketing, category, content, and customer operations teams. The National Account Manager acts as the single-threaded business owner for Amazon Canada, ensuring strong customer partnership, disciplined execution, and alignment with both Canadian and broader North American eCommerce strategies. This role currently manages one direct report supporting digital shelf, item setup, compliance coordination, and account execution activities

If you enjoy building strong relationships, contributing to meaningful work, and making a real impact, join us to build a career where you can thrive and Make A Difference For Those Who Make The World™.

The Why

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of nearly 48,000 professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, CRAFTSMAN®, CUB CADET®, STANLEY® and BLACK+DECKER.

What You Will Get To Do

• Own the Amazon Canada 1P business and serve as the primary commercial lead for the account, with accountability for sales growth, profitable growth, market share, and P&L delivery.

• Develop and execute annual, quarterly, and ongoing business plans aligned to strategic priorities and customer opportunities.

• Build strong relationships with Amazon stakeholders and lead business reviews, planning discussions, and customer negotiations across annual terms, promotional programs, funding, assortment, and ongoing opportunities.

• Own baseline and promotional forecasting, partnering with supply chain, demand planning, and customer operations to manage inventory flow, replenishment, in-stock performance, and other operational barriers affecting service or sales.

• Lead internal and external alignment on promotional planning, submissions, timing, funding, and execution in partnership with Channel Marketing and Amazon.

• Manage item lifecycle and digital shelf execution, including new item setup, PDP readiness, content accuracy, assortment changes, discontinuations, and resolution of listing, ordering, price block, and other catalog-related issues within Vendor Central.

• Oversee product updates, recalls, compliance-related changes, operational alerts, returns, and other SKU-level issues impacting account performance.

• Manage Amazon advertising investment and account budgets, making recommendations on priority brands, divisions, and SKUs to support traffic, conversion, and profitable growth.

• Review fines, deductions, shortages, and other account charges, taking action to improve account health and protect profitability.

• Lead recurring business reporting, forecasting updates, financial reviews, and performance analysis, including POS commentary, forecast-versus-actual tracking, and leadership report-outs.

• Collaborate closely with cross-functional, global eCommerce, and U.S. teams to align strategy, execution, and business priorities.

• Provide leadership to a direct report while influencing cross-functional partners to deliver strong account execution.

Who You Are

• Bachelor’s degree in Business, Marketing, Sales, Finance, or a related field.

• 5+ years of progressive experience in sales, eCommerce, account management, or customer business management.

• Direct experience managing Amazon or a major eCommerce customer, preferably within a 1P / Vendor Central environment.

• Strong understanding of account planning, forecasting, promotions, negotiations, and profitable growth management, including customer P&L ownership.

• Strong analytical and financial acumen, with the ability to interpret data and translate insights into action.

• Experience working cross-functionally with supply chain, finance, marketing, and operations teams.

• Advanced proficiency in Excel, PowerPoint, and Power BI, with comfort using reporting tools, retail analytics, and customer portals.

• Strong communication, organization, and project management skills.

• Ability to manage multiple priorities in a fast-paced, highly dynamic customer environment.

What You Get

• Competitive compensation , with an anticipated annual base salary of $100,000–$120,000, based on your experience, skills, qualifications, and market location.

• Performance-based earning potential through a discretionary sales incentive bonus targeted at 25% of your annual salary, based on the achievement of defined objectives and plan terms. Bonuses are not guaranteed.

• A hybrid work environment , with