National Account Coordinator

Acushnet Company; Newmarket; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading golf brand company in Ontario is seeking a Customer Service Representative to support National Account customers. You will be responsible for communicating important product and program information, maintaining electronic order mediums, and analyzing current processes for improvement. The ideal candidate has a College Degree or Diploma, at least two years of customer service experience, and proficiency in vendor management systems. Knowledge of the golf industry is a plus. Join us to make a difference for golfers worldwide.

Qualifications

• Minimum two years of Customer Service experience.
• Experience with vendor management systems including SPS Commerce and Retail Link.
• Bilingualism (French and English) is an asset.

Responsibilities

• Provide ongoing support and service to National Account customers.
• Maintain and execute all electronic order mediums for the retail chain.
• Analyze current processes/procedures and identify/implement ways to improve.

Skills

Customer service experience

Vendor management systems

Intermediate Microsoft Office skills

Communication skills

Analytical skills

Education

College Degree or Diploma in a related field

Tools

SPS Commerce

Retail Link

SAP

Job description

Where Performance Meets Purpose

Join a team that values excellence and innovation, at a company known for its iconic golf brands. At Acushnet Company, your background and experience contribute to creating the best products for dedicated golfers worldwide. Here, your performance has purpose.

What You Will Be Doing

This person will provide ongoing support and service to our National Account customers. They will provide front line communication regarding all product, program, and availability information.

Duties and Responsibilities

• Customer service responsibilities for national accounts including entering/editing orders, advising on and administering sales programs, answering customer inquiries about product and availability in a timely manner.
• Maintain and execute all electronic order mediums for the retail chain including Retail Link, SPS Commerce, and EDI. Produce performance analytics and sell‑through reports from SPS.
• Assist Product teams and National Account Mangers by providing product set up information including SKUs, product descriptions, web copy, images for web, and UPC codes and they relate to customer needs.
• Work closely with National Account Managers and key contacts at National Accounts on orders including providing summaries of incoming orders, order maintenance, and back order data.
• Liaise with the Internal departments regarding invoicing, programs, and deductions. Adhere to structure and policy in place internally and with our partners as it pertains to day‑to‑day operations.
• Analyze current processes/procedures and identify/implement ways to improve.
• Attend meetings with Customer Service Manager and Supervisor to discuss departmental initiatives and activities.

Qualifications

• College Degree or Diploma in a related field, or equivalent experience.
• Minimum two years of Customer Service experience.
• Must have experience with vendor management systems including SPS Commerce and Retail Link.
• Intermediate Microsoft Office skills including Excel.
• Excellent interpersonal, communication, organization and analytical skills.
• ERP systems experience an asset; SAP experience preferred.
• Bilingualism (French and English) is an asset.
• Golf industry knowledge and experience an asset.

Acushnet Canada Inc. welcomes applications from persons with disabilities. Accommodations are available upon request for candidates taking part in the selection process. We thank all applicants for their interest, however only those candidates selected for an interview will be contacted.

Location: East Gwillimbury, ON

Deadline for application: December 19, 2025