MVRS-Manager, Vocational Services

Lifemark; Alberta; On-site; CAD 90,000 - 120,000; Full time

Job summary

Lifemark Health Group in Canada seeks a Manager, Vocational Services to lead government-funded employment and vocational programs nationwide, ensuring contract compliance and high-quality service delivery to unemployed and underemployed Albertans.

The role provides operational leadership to vocational and employment services teams, oversees admissions and progression, partners with government funders, employers, and community organizations, and travels within Alberta to supervise multiple

Qualifications

• Minimum 3 years of experience managing or overseeing career, employment, or vocational services programs.
• Demonstrated experience working within government-funded employment programs, ideally for the Government of Alberta.
• Contract compliance and service monitoring.
• Outcome-based reporting and performance management.
• Staff supervision, coaching, and performance evaluation.
• Strong collaboration experience with government, community agencies, employers, and service providers.
• Ability to travel regularly within Alberta.

Responsibilities

• Lead the execution and day-to-day operations of government-funded employment and vocational service programs.
• Ensure full compliance with Government of Alberta contracts, policies, service standards, and reporting requirements.
• Monitor program performance against contractual outcomes, KPIs, and service targets.
• Identify risks, gaps, and opportunities for continuous improvement and escalates issues as required.
• Provide leadership, coaching, and mentorship to program staff and supervisors.
• Support hiring, onboarding, training, and performance management of employment services staff.
• Standardize onboarding, tools, and service delivery practices to ensure consistency and quality.
• Address performance concerns, support conflict resolution, and foster a collaborative team culture.
• Maintain strong working relationships with government representatives and funders, community partners, and employers.
• Represent the organization in meetings, audits, and program reviews as required.
• Collaborate with internal and external stakeholders to support participant employment outcomes.
• Oversee accurate and timely reporting on program performance, outcomes, and service delivery.
• Analyze data and trends to inform program decisions and improvements.
• Contribute to program evaluation, future development, and expansion initiatives.
• Develop and maintain service materials, tools, and documentation required for delivery and compliance.

Skills

Leadership

Program management

Contract compliance

Performance reporting

Staff supervision

Travel willingness

Job description

The Manager, Vocational Services is responsible for the leadership, oversight, and performance of government-funded employment and vocational programs across Canada. This role ensures contract compliance, achievement of performance outcomes, and consistent, high-quality service delivery for unemployed and underemployed Albertans.

The Manager provides operational leadership to vocational and employment services teams, including a focus on overseeing participant admissions and progression, and works closely with Senior Leadership, government funders, community partners, and employers.

This position is not related to IT.

Key Responsibilities

• Lead the execution and day-to-day operations of government-funded employment and vocational service programs.
• Ensure full compliance with Government of Alberta contracts, policies, service standards, and reporting requirements.
• Monitor program performance against contractual outcomes, KPIs, and service targets.
• Identify risks, gaps, and opportunities for continuous improvement and escalates issues as required.

Client Admissions & Service Oversight

• Oversee participant admission, eligibility, and continued participation decisions.
• Ensure participant orientation aligns with program scope, service plans, and expected outcomes.
• Monitor participant progress and service delivery to support successful employment outcomes.
• Ensure consistent application of service models across regions and teams.
• Provide leadership, coaching, and mentorship to program staff and supervisors.
• Support hiring, onboarding, training, and performance management of employment services staff.
• Standardize onboarding, tools, and service delivery practices to ensure consistency and quality.
• Address performance concerns, support conflict resolution, and foster a collaborative team culture.

Stakeholder & Partner Engagement

• Maintain strong working relationships with:
  • Government representatives and funders
  • Community agencies and referral partners
  • Employers, training providers, and work experience practicum hosts
• Represent the organization in meetings, audits, and program reviews as required.
• Collaborate with internal and external stakeholders to support participant employment outcomes.
• Oversee accurate and timely reporting on program performance, outcomes, and service delivery.
• Analyze data and trends to inform program decisions and improvements.
• Contribute to program evaluation, future development, and expansion initiatives.
• Develop and maintain service materials, tools, and documentation required for delivery and compliance.

Travel & Regional Oversight

• Provide in-person and virtual oversight across multiple Alberta locations.
• Travel regularly within Alberta.

Qualifications & Experience

Required

• Minimum 3 years of experience managing or overseeing career, employment, or vocational services programs.
• Demonstrated experience working within government-funded employment programs, ideally for the Government of Alberta.
• Contract compliance and service monitoring
• Outcome-based reporting and performance management
• Staff supervision, coaching, and performance evaluation
• Strong collaboration experience with government, community agencies, employers, and service providers.
• Ability to travel regularly within Alberta.
• Valid driver’s license.

Preferred Assets

• Experience managing Alberta Labour & Employment funded programs.
• Experience overseeing multi-site or regional employment services teams.
• Bilingual (English/French) is considered an asset.

Why Lifemark:

Lifemark provides a comprehensive range of vocational services throughout Canada. A guiding belief is that given the necessary skills and opportunities, an individual may participate in meaningful self-directed employment; therefore, improving their overall quality of life. Through creative and flexible programming, we have become a leader in delivering quality services and achieving superior performance outcomes.

Inclusion:

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation:

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at lifemark.ca