Mutual Funds Administrator

Fidelity International; Toronto; Hybrid; CAD 36,000 - 44,000; Full time

Job summary

Fidelity Canada is hiring a Mutual Funds Administrator to support settlements, reconciliations, and processing of trades. You will interact with fund companies, liaise with internal teams, and ensure timely, accurate processing under regulatory guidelines.

The role demands strong analytical skills, proficiency in Excel/Power BI, and a customer-focused, collaborative mindset in a fast-paced environment. Hybrid work location in Toronto with a contract to March 31, 2027.

Qualifications

• Minimum 1–2 years in financial services, mutual funds or related field.
• Strong MS Office proficiency (Excel, Outlook, Word).
• Completion of CSC/IFIC or related courses preferred.

Responsibilities

• Investigate, resolve, and reprocess rejected mutual fund transactions with fund companies and internal stakeholders.
• Execute internal transfers per client instructions and settlement timelines.
• Set up and administer systematic withdrawal plans (SWPs) and PAC arrangements.

Skills

Analytical & investigative

Communication

Customer service

Multitasking under pressure

Team collaboration

Education

Community college diploma

Post-secondary in Finance/Business

Industry courses (CSC/IFIC)

Tools

Power BI

SharePoint

Excel

Outlook

Word

Dataphile

FundSERV

Job description

Job Description Please note : This is a CONTRACT opportunity, ending on March 31, 2027. This role is designated as “Hybrid” as part our Fidelity’s Dynamic Working Model. Current Work Authorization is required for all openings. The work location for this role is 483 Bay Street in Toronto until approximately late 2026, when the work location will change to the new Mississauga office at 3 Robert Speck Parkway.

Who We Are:

Fidelity Clearing Canada (FCC) was founded in 2009 to provide execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of global-based firms. A leader in the independent clearing broker and custodian marketplace, FCC has grown to become the second-largest clearing firm in Canada with $13 (CAD) billion in assets under administration.

What You Will Do:

The Mutual Funds administrator delivers stellar service to internal and external clients by administering a full range of operations transactions associated with the Mutual Funds department within Fidelity Clearing Canada. The Mutual Funds department is responsible for settlements, reconciliation, and processing of rejected trades. The administrator will provide feedback on rejected trades to the branches, as well as liaising with the various mutual fund companies for various requests. They will ensure that daily tasks and complex issues are processed in a timely and accurate fashion while adhering to policies, procedures and regulatory guidelines. This role reports into the Team Manager - Mutual Funds and is responsible for completing daily work volumes within assigned scope of responsibility.

• Investigate, resolve, and reprocess rejected mutual fund transactions, collaborating with fund companies and internal stakeholders as required
• Execute internal transfers in accordance with client instructions and established settlement timelines
• Set up and administer systematic withdrawal plans (SWPs) and pre-authorized contribution (PAC) arrangements
• Perform daily settlement activity for mutual funds transactions and reconcile cash balances, ensuring accuracy and timely resolution of discrepancies
• Complete monthly reconciliations and reporting of client holdings, investigating variances and ensuring alignment with recordkeeping systems
• Support the accurate posting of exception and complex trades, ensuring compliance with internal controls and audit standards
• Maintain and update client account information (non-financial changes), ensuring accuracy, completeness, and adherence to regulatory requirements
• Assist in the calculation, reconciliation, and processing of trailer fees and advisor commissions related to mutual fund holdings
• Partner with internal teams to address client inquiries and enhance operational efficiency
• Contribute to continuous improvement initiatives within the mutual fund operations function
• Perform other related duties as assigned

Qualifications

Mandatory: Proven experience in the financial services industry (minimum 1–2 years), specifically within mutual funds or a related field. Community college diploma or equivalent work experience; post-secondary education in Finance, Business, or a related field is preferred. Completion of industry-related courses (e.g., CSC, IFIC) is strongly preferred. Strong proficiency in the Microsoft Office Suite, including Excel (intermediate to advanced), Outlook, and Word is mandatory; experience with Power BI, SharePoint, and other reporting/data tools is an asset. Experience with Dataphile and FundSERV systems is strongly preferred. Knowledge, Skills & Abilities: Strong analytical and investigative skills, with the ability to identify discrepancies, assess root causes, and implement effective resolutions. Demonstrated sound judgment and decision-making, with the ability to act confidently and appropriately in complex or time-sensitive situations. Ability to work both independently and collaboratively in a team-oriented environment. Excellent customer service skills, with a commitment to professionalism and effective issue resolution. Proven ability to multitask, prioritize competing demands, and perform efficiently under pressure. Strong written and verbal communication skills, with a high level of accuracy and attention to detail. Ability to thrive in a fast-paced, deadline-driven environment while maintaining quality and precision.

Competitive Pay for Specialized Talent

This contract role offers a flexible, hourly compensation model that reflects your expertise and the value you bring. The hourly rate ranges from $26.00 to $32.00, based on experience and qualifications. We offer market-aligned rates that recognize the specialized skills and agility required for this role. We’re proud to offer a compensation package that aligns with provincial pay transparency requirements.

Equal Employment Opportunity

Fidelity Canada is an equal opportunity employer. Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground. Accommodation during the application process Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at [e-mail].

Awards

• Canada's Top 100 Employers
• Greater Toronto's Top Employers
• Canada's Top Family-Friendly Employers
• Canada's Top Employers for Young People
• Great Place To Work® Certified
• Best Workplaces for Inclusion
• Best Workplaces for Mental Wellness
• Best Workplaces for Today's Youth
• Best Workplaces for Women
• Best Workplaces in Financial Services & Insurance
• Best Workplaces in Ontario
• Best Workplaces with Most Trusted Executive Teams
• LinkedIn Top Companies in Canada
• Human Resource Director (HRD) - Best Place To Work
• HRD - 5-Star Benefit Program
• HRD - 5-Star Diversity & Inclusion Employer Designations
• Canadian Compassionate Companies – Certified
• Benefits Canada's Workplace Benefits Award - Future of Work Strategy
• TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting
• Canadian HR Reporter's Most Innovative HR Team

About Us

Fidelity Canada has become an employer of choice for talented people seeking rewarding career opportunities in the financial services industry. We look to hire outstanding individuals who want to maximize their potential and be challenged in all aspects of their professional careers. To help our employees excel in their roles at Fidelity, we provide everyone here with the best training, resources and support possible throughout their careers. With our help, there’s no limit to what you can accomplish here. We’re excited you’re considering Fidelity for your career plans.

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