Museum Security Guide

MOCA Canada; Toronto; On-site; CAD 30,000 - 39,000; Part time

Benefits offered by this job

Attractions Ontario Benefits

Toronto Attractions Council Benefits

Job summary

MOCA Canada is seeking a part-time Museum Security Guide at MOCA Toronto to greet visitors, monitor artworks, and enforce museum rules. The role emphasizes safety, visitor experience, and knowledge of the museum and local community.

Ideal candidates have 1–2 years of security experience, 1 year in customer service, and the ability to work weekends, evenings, holidays, and events. High school diploma required; First aid certification a plus.

Qualifications

• Security experience (1–2 years)
• Customer service experience (1 year)
• High school diploma or GED
• Available to work weekends, evenings, holidays and special events
• Friendly yet commanding communication style
• Excellent observation and attention to detail
• Ability to work independently
• Ability to interact with a diverse range of people
• Physically able to stand/walk for long periods and respond to emergencies

Responsibilities

• Provide continuous monitoring of artworks, visitors, staff and museum property to ensure safety
• Greet visitors and be available to answer questions throughout the museum
• Stay updated on daily events and inform visitors as needed
• Enforce security procedures in all public spaces
• Answer questions about exhibits, wayfinding and facilities
• Become knowledgeable about MOCA's programmes, building and local community
• Circulate the museum and assist busier floors as needed
• Detect and respond to any interference with artwork
• Ensure visitors follow museum rules
• Assist with report writing as required
• Manage traffic and visitor flow within the museum
• Provide support during events, including weekends/holidays
• Perform other duties as assigned by supervisor
• Support special events and venue rentals as needed
• Report any damage or changes to spaces/art objects promptly

Job description

Museum Security Guide

Application Deadline: 7 October 2026

Department: Operations

Employment Type: Part Time

Location: Museum of Contemporary Art Toronto, Canada

Reporting To: Visitor Services Manager

Compensation: CA$24.89 / hour

Description

Position Summary

This role emphasizes providing a welcoming environment, promoting respect for the artworks, and ensuring that visitors follow the museum's guidelines to maintain a safe and enjoyable space for all.

Key Responsibilities

• Provide consistent monitoring of artworks, visitors, staff, and museum property, ensuring their safety from damage
• Be a host - greet and welcome all visitors to MOCA, and be available to answer questions throughout the museum
• Stay current with the daily schedule of events, informing visitors as needed
• Enforce security and safety procedures and protocols in all public spaces of the museum
• Answering visitor questions concerning exhibits, wayfinding, and facilities
• Become an expert in MOCA's programmes, the museum building and its place in the Junction Triangle neighbourhood and cultural community
• When assigned, circulate the museum and support busier floors
• Detect and respond to potential interference of artwork
• Ensuring visitors follow museum rules
• Support in completing reports as needed
• Manage traffic and visitor wayfinding within the museums
• Provide support during museum events, including weekends and holidays
• Undertake other duties as assigned by the supervisor
• Provide support to special events and venue rentals as needed
• Report damage or change in condition of spaces/ art objects immediately

Skills, Knowledge and Expertise

Must-haves

• Minimum 1-2 years of experience in a security role
• Minimum 1 year of experience in a customer service role
• High school diploma or GED equivalent
• Must be able to work regular weekends, evenings, holidays and special events
• Must have the ability to be both friendly and commanding in communication
• Excellent observational skills and attention to detail
• Ability to work independently
• Ability to interact effectively with a diverse range of individuals
• Physically capable of standing and walking for extended periods, as well as responding to emergencies swiftly

Nice-to-haves

• Conflict resolution/de-escalation and anti-oppression training
• First aid certification

Benefits

• Attractions Ontario Benefits
• Toronto Attractions Council Benefits