Municipal Enforcement Officer – Compliance

Canadian Rocky Mountain Resorts; Canmore; On-site; CAD 60,000 - 90,000; Full time

Job summary

The Town of Canmore invites applications for a Municipal Enforcement Officer - Compliance (MEO-C). The successful candidate will enforce the Land Use Bylaw, encroachment rules, and licensing requirements for tourism-related activities, while educating the public and ensuring compliant operators.

You will document actions, respond to inquiries, and collaborate across departments to support lawful, safe, and orderly community standards. Strong communication and negotiation skills are essential.

Qualifications

• Experience applying municipal bylaws, licensing regulations and enforcement policies.
• Ability to explain bylaw requirements clearly to the public and stakeholders.
• Strong documentation skills to record enforcement actions accurately.

Responsibilities

• Conduct Municipal Enforcement and Compliance Activities.
• Perform foot patrols to monitor compliance with bylaws.
• Issue citations, warnings, and enforcement notices as needed.
• Document observations and enforcement actions in municipal systems.
• Respond to public complaints and inquiries regarding bylaw violations.

Skills

Negotiation

De-escalation

Public communication

Record keeping

Conflict resolution

Job description

Why work for the Town of Canmore?

For starters, you can take great pride in our collaborative organization, its positive work culture, and our amazing group of talented people. Our staff genuinely care about our community and accomplish outstanding work each day for its citizens.

Position Overview

The Municipal Enforcement Officer - Compliance (MEO-C) serves the community and visitors primarily through seeking compliance of tourist home and other Land Use Bylaw regulations, violations of the encroachment policy, Business Registry Bylaw regulations, and primary residence tax declarations. Reporting to the Supervisor of Municipal Enforcement and as a member of the Municipal Enforcement team, the MEO-C ensures that unauthorized tourist homes are brought into compliance by conducting education and enforcement of the Land Use Bylaw, educating and enforcing other regulations within the Land Use Bylaw, ensuring that approved tourist home operators and other businesses comply with the licensing requirements of the Business Registry Bylaw, and that the primary residential requirements of the Division of Class 1 Property Bylaw are complied with. The MEO-C will provide clear explanations of the tourist home and Land Use Bylaw regulations, business licensing, and Division of Class 1 Property Bylaw to the public. The MEO-C may also be tasked with providing input on various policy documents and working with other departments on education and compliance matters.

Core Accountabilities

• Conduct Municipal Enforcement and Compliance Activities
• Perform foot patrols in assigned areas to monitor compliance with municipal bylaws and regulations
• Issue citations, warnings, and enforcement notices to individuals and businesses in violation of bylaws
• Document observations and enforcement actions accurately in municipal database systems
• Respond to public complaints and inquiries regarding bylaw violations and enforcement matters
• Interpret and Apply Municipal Bylaws and Legislation
• Review and understand relevant municipal bylaws, provincial regulations, and enforcement policies
• Apply legislation correctly and consistently when evaluating compliance situations
• Provide clear explanations to the public regarding bylaw requirements and violations
• Stay current with legislative changes and municipal policy updates
• Manage Conflict and Obtain Compliance
• Use negotiation and mediation skills to resolve disputes and secure voluntary compliance
• De-escalate tense situations through respectful communication and active listening
• Document compliance efforts and outcomes for follow-up or escalation when necessary
• Build positive relationships with community members to encourage ongoing compliance
• Maintain Accurate Records and Documentation
• Complete detailed reports on enforcement activities, investigations, and compliance outcomes
• Enter data accurately into municipal systems and maintain organized file records
• Prepare documentation for potential court proceedings or formal enforcement actions

Health and Safety

• Fulfill worker responsibilities under the Town of Canmore Health & Safety Directive
• Participate in the Town’s health and safety program, following all safety legislation, policies, and procedures
• Perform work safely and protect the health and safety of self and others
• Refrain from causing or participating in harassment or violence
• Report incidents, injuries, and unsafe or harmful worksites, acts, or conditions

Key Competencies

• Demonstrates integrity through consistent, competent performance, ethical decision-making, and clear, values-based communication that reflects what is best about the organization
• Takes initiative to deliver timely, effective, and appropriate service that meets the needs of clients and interest holders. Anticipates needs, responds proactively, and follows through on commitments to ensure a high standard of service. Demonstrates a respectful, solution-oriented approach, building trust and positive relationships
• Exemplifies a strong commitment to continuous learning and professional growth by actively seeking opportunities to build knowledge, skills, and competencies. Reflects on both successes and setbacks to inform future actions, demonstrating adaptability and resilience
• Fosters an environment where both self and others are open and empowered to grow through experience, feedback, and reflection
• Fosters effective collaboration by building strong networks, promoting cooperation across teams and boundaries, and aligning partners and interest holders to achieve shared organizational priorities and outcomes
• Applies self-awareness and emotional regulation to remain effective and composed in a variety of situations, recognizing and responding appropriately to the emotions of self and others, fostering positive relationships and a respectful, supportive environment
• Interprets, communicates, and implements organizational and departmental policies, procedures, and programs. Applies sound judgment to ensure alignment with the intent and objectives of policies while supporting effective and consistent decision-making