Mountain Lodge Ops & Guest Experience Lead

Northern Escape Heliskiing; Terrace; On-site; CAD 42,000 - 48,000; Full time

Job summary

Northern Escape Heliskiing in Canada seeks an Assistant Lodge Manager for the 2026-2027 season to support day-to-day operations and ensure exceptional guest experiences in a remote mountain lodge.

You'll work closely with the Lodge Operation Manager, lead a small team, manage guest communications, room readiness, safety standards, and coordinate with culinary, guiding, and operations to deliver seamless service in a remote setting.

Qualifications

• Experience in hospitality or lodge operations.
• Previous supervisory or leadership experience preferred.
• Ability to remain calm under pressure and multi-task.
• Comfortable living in a remote environment.

Responsibilities

• Deliver warm, high-end guest service throughout the stay.
• Support daily lodge operations, schedules, and activities.
• Lead by example and motivate lodge staff in a collaborative team.
• Coordinate with culinary, guiding, and operations teams for seamless service.

Job description

Northern Escape Heliskiing in Canada seeks an Assistant Lodge Manager for the 2026-2027 season to support day-to-day operations and ensure exceptional guest experiences in a remote mountain lodge.

You'll work closely with the Lodge Operation Manager, lead a small team, manage guest communications, room readiness, safety standards, and coordinate with culinary, guiding, and operations to deliver seamless service in a remote setting.