Lodge Assistant Manger

Northern Escape Heliskiing; Terrace; On-site; CAD 42,000 - 48,000; Full time

Job summary

Northern Escape Heliskiing in Canada seeks an Assistant Lodge Manager for the 2026-2027 season to support day-to-day operations and ensure exceptional guest experiences in a remote mountain lodge.

You'll work closely with the Lodge Operation Manager, lead a small team, manage guest communications, room readiness, safety standards, and coordinate with culinary, guiding, and operations to deliver seamless service in a remote setting.

Qualifications

• Experience in hospitality or lodge operations.
• Previous supervisory or leadership experience preferred.
• Ability to remain calm under pressure and multi-task.
• Comfortable living in a remote environment.

Responsibilities

• Deliver warm, high-end guest service throughout the stay.
• Support daily lodge operations, schedules, and activities.
• Lead by example and motivate lodge staff in a collaborative team.
• Coordinate with culinary, guiding, and operations teams for seamless service.

Job description

Job Title: Assistant Lodge Manager

Reporting to: Lodge Operation Manager

Prerequisites:

A valid Serving It Right (SIR) certificate

Schedule:

This is a full-time seasonal position for the 2026-2027 season offering full time hours through a complement of varying schedules.

Position Overview

We’re looking for a highly organized, adaptable, and guest-focused Assistant Lodge Manager to support the day-to‑day operations. This role works closely with the Lodge Operation Manager to ensure exceptional guest experience, smooth lodge operations, and strong team coordination in a fast‑paced remote environment. The ideal candidate thrives in hospitality, enjoys leadership responsibilities, and is comfortable balancing guest service, logistics, team support, and operational problem‑solving in a remote mountain setting.

Key Responsibilities:

Guest Experience & Hospitality

• Deliver warm, professional, high-end guest service throughout the guest stay
• Assist with guest arrivals, departures, orientations, and daily communications
• Handle guest requests, concerns, and special accommodation professionally
• Help create a welcoming lodge atmosphere and memorable guest experience
• Coordinate with culinary, guiding, and operations teams to ensure seamless service

Lodge Operations

• Support daily lodge operations and ensure smooth execution of schedules and activities
• Assist with room readiness, housekeeping coordination, and lodge presentation standards
• Monitor inventory levels and help coordinate lodge supplies
• Maintain operational standards related to cleanliness, safety, and guest comfort

Team Leadership

• Support and motivate lodge staff in a collaborative team environment
• Lead by example with professionalism, accountability, and positive attitude
• Step into leadership responsibilities in the absence of the Lodge Operation Manager
• Support transportation logistics and guest movement coordination
• Communicate effectively with operations, guiding, maintenance, and management teams
• Help ensure compliance with company policies and safety procedures

Qualifications & Experience

• Previous hospitality or lodge operations experience required
• Supervisory or leadership experience preferred
• Experience in luxury hospitality, ski operations, tourism, or remote lodges is a strong asset
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Ability to remain calm and solution-oriented under pressure
• Comfortable living and working in a remote team environment
• Valid driver’s license
• First Aid certification is an asset

Ideal Candidate Traits

• Guest-first mindset
• Positive and adaptable attitude
• Strong work ethic and attention to detail
• Team-oriented leadership style
• Passion for mountain culture, skiing, and adventure tourism
• Comfortable with long days and dynamic operational demands

Pay: $230.00-$260.00 per day

Work Location: In person