Mortgage Ops Leader: Transformation & Team Growth

Aplin; Calgary; On-site; CAD 90,000 - 130,000; Full time

Job summary

Aplin is seeking an experienced Operations Manager for Mortgage & Lending in Calgary to lead a seasoned team and drive operational excellence.

Reporting to the COO, you will champion process improvements, digital adoption, and compliant service delivery while building a culture of trust, accountability, and collaboration across the organization.

You will mentor leaders, oversee performance, and partner with senior teams to support strategic growth in the mortgage and lending space.

Qualifications

• Minimum 3 years of people leadership in operations or financial services.
• Experience leading teams through change, process improvements, or digital transformation.
• Strong emotional intelligence for balancing empathy and accountability.
• Proven ability to develop high-performing teams and trust.
• Excellent communication, problem-solving, and stakeholder management.
• Experience with software implementations, automation, or workflow improvements.
• Mortgage administration, banking, or lending experience is preferred but not required.
• Proficient with Microsoft Office and SharePoint.

Responsibilities

• Lead, coach, and develop an experienced mortgage administration team.
• Oversee daily operations for efficiency, accuracy, compliance, and service.
• Build a culture of trust, accountability, collaboration, and independent decisions.
• Guide employees through digital transformation and workflow changes.
• Identify opportunities to streamline workflows and increase efficiency.
• Collaborate with senior leadership to support business growth.
• Manage priorities, workload, performance, and development.
• Support implementation and adoption of new technologies and processes.

Skills

People leadership

Change management

Digital transformation

Communication

Problem solving

Organizational skills

Stakeholder management

Software implementations

Automation

Workflow improvements

Mortgage administration

Lending experience

MS Office

SharePoint

Tools

MS Office

SharePoint

Job description

Aplin is seeking an experienced Operations Manager for Mortgage & Lending in Calgary to lead a seasoned team and drive operational excellence.

Reporting to the COO, you will champion process improvements, digital adoption, and compliant service delivery while building a culture of trust, accountability, and collaboration across the organization.

You will mentor leaders, oversee performance, and partner with senior teams to support strategic growth in the mortgage and lending space.