Mobility Solutions Client Experience Specialist

Commercial Vehicle Group; Kamloops; On-site; CAD 44,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Benefits

RRSP matching

Paid time off

Team culture

NSM gear

Impactful work

Job summary

National Seating & Mobility (NSM) in Canada is seeking a Client Experience Specialist to support clients in person, by phone and by email. You will coordinate deliveries, trials and service, while building strong relationships with therapists and healthcare professionals.

The role emphasizes problem-solving, organization and a passion for helping people. On-site position with competitive pay and benefits, aligned to a fast-paced environment.

Qualifications

• Customer service experience, preferably with technical products or services.
• Excellent communication, listening and problem-solving skills.
• Strong organization, attention to detail and time-management skills.
• Ability to manage multiple calls, client visits and priorities in a fast-paced environment.
• Comfortable learning new technology and computer systems.
• Proficiency with Microsoft Outlook and Excel.

Responsibilities

• Welcome and support clients in person, by phone and by email.
• Help clients with equipment questions and identify solutions that meet their needs.
• Coordinate deliveries, appointments, equipment trials, demonstrations and rentals.
• Build strong relationships with therapists and healthcare professionals.
• Coordinate repairs and service for mobility equipment.
• Prepare quotes, work orders and related documentation.
• Maintain accurate client records and information in our systems.
• Coordinate equipment transfers between branches and track equipment.
• Manage equipment reservations and rentals with attention to detail.
• Process delivery, billing, reservation and service information.
• Follow up on client requests and ensure timely resolutions.
• Work closely with the branch team to deliver an exceptional client experience.

Skills

Customer service

Communication

Organization

Time management

Problem-solving

Tech-savvy

Tools

Microsoft Outlook

Excel

Job description

National Seating & Mobility (NSM) in Canada is seeking a Client Experience Specialist to support clients in person, by phone and by email. You will coordinate deliveries, trials and service, while building strong relationships with therapists and healthcare professionals.

The role emphasizes problem-solving, organization and a passion for helping people. On-site position with competitive pay and benefits, aligned to a fast-paced environment.