Mobile Customer Service Scheduler

Traveland RV Supercentre; City of Langley; On-site; CAD 40,000 - 60,000; Full time

Job summary

Ein etabliertes, familiengeführtes Unternehmen sucht einen mobilen Service-Dispatcher, der in einem dynamischen Umfeld glänzt. In dieser Schlüsselrolle sind Sie das Kommunikationszentrum zwischen Kunden und Technikern, um sicherzustellen, dass jeder RV-Reparatur- oder Mobilserviceanruf effizient bearbeitet wird. Wenn Sie eine Leidenschaft für Kundenservice haben und Herausforderungen lieben, ist dies die perfekte Gelegenheit für Sie. Genießen Sie ein unterstützendes Arbeitsumfeld mit umfassenden Vorteilen, einschließlich einer jährlichen All-Inclusive-Reise nach Mexiko und einem familienfreundlichen Unternehmensklima.

Benefits

Umfassende Canada Life Versicherung

RRSP-Matching-Programm

Catered Staff-Lunches zweimal im Monat

Jährliche All-Inclusive-Reise nach Mexiko

Unterstützende, familiengeführte Unternehmenskultur

Qualifications

• Starke Kommunikations- und Organisationsfähigkeiten sind erforderlich.
• Ein kundenorientierter Ansatz und die Fähigkeit, in einem dynamischen Umfeld zu arbeiten.

Responsibilities

• Effiziente Planung und Disposition mobiler Techniker zur Maximierung der Produktivität.
• Klare Kommunikation mit Kunden zur Gewährleistung ihrer Zufriedenheit.

Skills

Kommunikationsfähigkeiten

Organisationsfähigkeiten

Multitasking

Kundenorientierung

Education

High School Diploma oder gleichwertig

Job description

Mobile Service Dispatcher - Join Our Traveland Team!

Are you an organized, people-savvy problem solver with a knack for keeping things running smoothly? Traveland RV is on the lookout for a Mobile Service Dispatcher who thrives in a fast-paced, customer-focused environment. As a key part of our Service team, you'll be the communication hub between customers, technicians, and departments - ensuring every RV repair or Mobile Service call is handled efficiently with top-tier care. If you love a challenge and enjoy working with people, this could be the perfect opportunity for you!

What You'll be Doing

• Efficiently schedule and dispatch mobile technicians to maximise productivity.
• Match service jobs with the appropriate skill-level technician.
• Communicate clearly with customers to keep them informed and satisfied.
• Ensure warranty procedures and unit inspections are properly completed.
• Coordinate closely with the Parts Department to prevent delays.
• Monitor work progress, perform spot checks, and maintain high-quality standards.
• Maintain daily dispatch logs and completed work orders.
• Support a smooth workflow in the Mobile Service Department - and keep everything moving!

What You'll Bring to the Team

• High school diploma or equivalent.
• Strong communication and organizational skills.
• A customer-first mindset with a calm, professional attitude.
• Ability to multitask and thrive in a dynamic environment.

Benefits

• Comprehensive Canada Life Coverage.
• RRSP Matching Program.
• Catered staff lunches twice a month.
• Annual All-Inclusive trip to Mexico!
• A supportive, family-owned company culture.

Who We Are

Traveland RV Supercentres is a proudly Canadian, family-owned company with seven locations across BC, Alberta, and Saskatchewan. We are passionate about RV's outdoor adventures and giving our customers a lifetime of travel memories. We're more than just a dealership - we're a community. Whether its new and used RV sales, Service and Parts, or expert advice, we're here to help customers get on the road with confidence. We will provide you with the best price and honest answers from one of the finest and most knowledgeable staff in the RV industry. We are here to help you make an informed decision. Traveland RV is family owned and operated. Come visit Traveland RV Supercentres or contact us today!