Mobile Circulation Assistant (Road Warrior) - Sprucewood Branch

City Of Edmonton; Edmonton; On-site; CAD 51,000 - 65,000; Full time

Job summary

Edmonton Public Library is seeking proactive and motivated Road Warriors to provide coverage across branches. You will open memberships, resolve questions, manage circulation duties and help customers with devices and digital resources.

Shifts vary by quadrant and week, including evenings and weekends. A high school diploma, 1 year in a library or customer-service role, and driver’s license are required. Training will be provided for tech support and member orientation.

Qualifications

• High School Diploma (or GED) is essential.
• Minimum of one year's work experience in a library or environment where customer service is a core focus.
• Experienced in using Microsoft Office programs, web-based services and other applications.

Responsibilities

• Open new memberships, resolve questions, complete circulation duties and handle library materials.
• Assist customers with the use of technology, devices, information resources and web-based platforms.
• Provide excellent customer service and orient new and returning EPL members to membership services.

Skills

Customer service

Communication

Teamwork

Tech-savvy

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based services

Other applications

Job description

Are you a Road Warrior?Oh, the places you’ll go! Edmonton Public Library is searching for proactive, fun, agile and highly motivated Road Warriors (AKA Mobile Circulation Assistants) to work as part of a team of floating staff members. This is an exciting opportunity to provide much-needed coverage and support to branches where and when they need it most! If you enjoy variety and spontaneity in your work day, this is the role for you!About the Road Warrior Program:The program is staffed by four Road Warriors – 2 Mobile Circulation Assistants and 2 Mobile Library Assistants. It addresses emergent vacancies by dispatching Road Warriors on short notice to one or more locations during a day. Road Warriors have a home branch location but will start their shifts at branches within their quadrant, when deployed on a weekly assignment. Shifts vary (i.e., will include some evenings and weekends), but Road Warriors each have a set schedule (reviewed annually).What we're looking for:At EPL our mission is simple: we share! Our Circulation Assistants are versatile and friendly people who want to make a difference in the community. Helping people is important to them - one minute, they will help a new Canadian find material to learn English, and the next they will help a customer download an eBook on their tablet. They focus on providing excellent customer service, and orient new and returning customers to EPL membership services. They open new memberships, resolve questions, complete circulation duties and handle library materials. They are tech-savvy, curious and eager to share what they know with others.Job Requirements:High School Diploma (or GED) is essential.A minimum of one year's work experience in a library or an environment where customer service is a core focus.Experienced in the use of Microsoft Office programs, web-based services and other applications.Special Requirements/Notes:This position consists of varied schedules which include day, evening, and weekend shifts.Satisfactory background screening is required for this position, which includes a Criminal Record Check/Police Information Check.Access to a vehicle and a valid Alberta operator’s license is required.Private insurance coverage as per the Private Vehicle Usage policy is required.Reimbursement for mileage based on a competitive per kilometre rate.Reimbursement will be provided for parking for work at locations that require paid parking (e.g. Stanley A. Milner Library).What do you need to bring to this position?A commitment to uphold the Canadian Library Association's position statements on Intellectual Freedom and Diversity and Inclusion.Enthusiastic with the ability to provide effective customer service.Demonstrated excellence in using communication and interpersonal skills.Ability to contribute positively and work effectively within a team environment.Ability and knowledge to assist customers with the use of technology, devices, information resources (print and electronic) and in the use of various service applications and web based platforms.Effective and creative problem solving and trouble shooting skills.Physical Requirements:Physical requirements of the Mobile Circulation Assistant position include the ability to operate a motor vehicle, frequent standing, walking, and bending; lifting library materials, reaching to place materials on shelves, and pushing and pulling book carts.Who we are:The secret ingredient for making EPL a magical place is no secret at all; in fact, it's very simple: We share. We share stories, ideas and experiences. We share with our customers, our communities, and ourselves. We are Edmonton's largest lender of all manner of information and entertainment.Pay Band:$27.98- $35.71 per hour**Approximately $51,126 - $65,249 per annum based on a 35 hour work week.Shift differential may apply in accordance with the terms and conditions of the CSU 52 Collective Agreement.Work Locations:Home branch location is Sprucewood Branch. Please note that home branch locations are subject to change based on regular evaluation of activity levels.