Mitigation Tech

BELFOR CANADA INC.; Sarnia; On-site; CAD 36,000 - 54,000; Full time

Job summary

BELFOR CANADA INC. is seeking a Mitigation Technician to support emergency response and restoration projects in residential and commercial settings, applying restoration techniques, drying and water remediation under IICRC S-500 standards.

You will work with a team or independently to meet project goals, document work, maintain equipment, ensure safety, and communicate with clients and insurers to uphold service quality and customer satisfaction.

Qualifications

• Strong organizational skills and ability to manage multiple tasks.
• Ability to work independently or as part of a team.
• Understanding of customer service principles and practices.
• Attention to detail and safeguarding client property.

Responsibilities

• Perform cleaning and restoration work at customer sites and in the warehouse.
• Conduct moisture mapping, water extraction and mould remediation per guidelines.
• Photograph and document restoration work throughout the project.
• Maintain vehicles, restock supplies and ensure equipment functionality.
• Ensure a safe, organized job site and proper use of tools and PPE.
• Report unsafe conditions and participate in safety training.
• Communicate with clients, subcontractors and insurance stakeholders.

Skills

Organizational skills

Independent or teamwork

Customer service principles

Attention to detail

Valid driver's license

Job description

The Mitigation Technician is key in supporting emergency response and restoration projects to meet client and insurance company requirements. This position involves applying restoration techniques in content and structural cleaning, structural drying, and water remediation, following IICRC S-500 Standards. The Mitigation Technician collaborates with team members under supervision in residential and commercial settings. They may also work independently to ensure the successful execution of emergency response and restoration efforts, meet project goals, and exceed customer expectations.

2. Key Responsibilities:

• Perform cleaning and restoration services at customer job sites and in the warehouse, including disassembling, cleaning, reassembling, and restoring structures, personal property, and specialized items;
• Perform moisture mapping, water extraction, mould remediation, cleaning of affected surfaces, and demolition and removal of building materials to support the restoration process, adhering to IICRC guidelines;
• Photograph and document all restoration-related work throughout the restoration project;
• Maintain vehicles, restock supplies, ensure equipment functionality, and uphold a clean and organized work environment;
• Ensure a safe and compliant work environment by conducting hazard assessments, maintaining organized and hazard-free job sites, and ensuring proper use, maintenance, and storage of tools, equipment, and PPE. Promptly report and document unsafe conditions or incidents, actively participate in safety training and inspections, and support organizational safety initiatives as directed by the Health and Safety Department;
• Foster customer satisfaction by maintaining professionalism, building strong relationships, and ensuring prompt, accurate communication with clients, subcontractors, insurance adjustors and other relevant stakeholders; and
• Any other reasonable duties as assigned.

3. Qualifications:

i. Required:

• Strong organizational skills with the ability to prioritize a diversified workload and meet deadlines in a fast-paced environment;
• Ability to work independently or as a team, as required;
• Understanding of customer service principles and practices;
• Attention to detail and a keen sense of safeguarding other people’s property and information; and
• Valid driver's license and ability to operate a motor vehicle per BELFOR's Auto Policy.