Emergency Mitigation Manager

Firstonsite Restoration; Edmonton; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Health and dental benefits

RRSP matching

Career growth opportunities

Job summary

First Onsite Restoration in Canada is seeking an Emergency Mitigation Manager to lead response and restoration teams, ensuring safety, quality, and client satisfaction from start to finish. You will oversee multiple projects, mentor technicians, coordinate crews and equipment, and collaborate with Project Managers, adjusters, and clients to maintain progress and transparency.

The role requires strong leadership, 5+ years in restoration or emergency services, and certifications in water

Qualifications

• Minimum 5 years in restoration or emergency industry
• Minimum 2 years leadership experience
• Advanced understanding of water remediation per IICRC S-500
• Knowledge of moisture meters, drying, and cleaning agents
• Skilled in demolition, tear outs, and mentoring others
• Proficient with Microsoft Office and mobile tech
• Excellent communication, negotiation and conflict resolution
• Strong organization and safety focus

Responsibilities

• Lead emergency response and restoration projects to ensure safety and quality
• Oversee multiple active jobs, coordinate crews, subcontractors, and equipment
• Conduct site inspections and manage drying and deodorization operations
• Mentor technicians and lead safety meetings
• Collaborate with Project Managers, adjusters, and clients to maintain progress and transparency

Skills

Leadership

Project management

Communication

Safety focus

Organizational skills

Negotiation

Conflict resolution

Mentoring

Education

Environmental Studies (College cert.)

IICRC Certifications (WRT/ASD/FSRT/AMRT/OCT)

Tools

Microsoft Office

Mobile devices/apps

Job description

If you're a natural leader who thrives under pressure and takes pride in helping people recover from disaster, this is the role for you. As an Emergency Mitigation Manager, you'll lead teams through emergency response and restoration projects, ensuring every job runs safely, efficiently, and to the highest quality. Your expertise, organization, and leadership will help clients regain peace of mind while keeping projects moving smoothly from start to finish.

A DAY IN THE LIFE OF AN EMERGENCY MITIGATION MANAGER

As an Emergency Mitigation Manager, you're the go-to expert for all things emergency response. You'll oversee multiple active projects, coordinating crews, subcontractors, and equipment to ensure each job meets scope, schedule, and safety standards. You'll conduct site inspections, manage psychrometric readings, and ensure proper equipment setup for drying and deodorization. You'll mentor and coach technicians, lead safety meetings, and provide clear direction to keep the team focused and effective. Collaboration is key-you'll work closely with Project Managers, adjusters, and clients to solve challenges, update progress, and maintain full transparency. Your leadership ensures every response reflects the company's professionalism, efficiency, and care for the customer.

Qualifications

• Minimum 5 years of experience in the restoration or emergency industry, preferable within the Emergency and Contents division
• Minimum 2 years of leadership experience managing teams, coaching, and developing employees
• Advanced understanding of water remediation procedures consistent with IICRC S-500 Standards, including psychrometric reporting
• Strong knowledge of moisture reading instruments, drying sciences, and cleaning agents for various loss types such as sewage or mold
• Skilled in demolition, tear outs, and safe work practices with the ability to mentor others
• Proficient in Microsoft Office suite, mobile devices, and relevant applications
• Excellent communication, negotiation, and conflict resolution skills
• Strong organizational and leadership abilities with a focus on safety, quality, and efficiency
• College certification in Environmental Studies, Environmental Technician, or related construction or building discipline, an asset
• IICRC Certifications: Water Remediation Technician (WRT), Applied Structural Drying (ASD), Fire and Smoke Restoration Technician (FSRT), Applied Microbial Remediation Technician (AMRT), and Odor Control Technician (OCT) certifications
• Forklift certification, an asset
• Provincial Asbestos certification, preferred
• Valid driver's license and clean driving abstract
• Fit test and other safety certifications
• Includes participation in a rotating on-call schedule
• Ability to complete work activities that may involve material handling, lifting, climbing, and the use of personal protective equipment including respirators, safety footwear, and other required gear

Who We Are

At First Onsite, the work you do every day makes a real impact. You'll help communities rebuild and families recover after unexpected events. We offer competitive pay, comprehensive health and dental benefits, and RRSP matching because we believe in taking care of our people. You'll have opportunities to learn, grow, and build a lasting career across Canada in a culture that values care, collaboration, and doing the right thing. If you thrive in a team environment and want to make a meaningful difference, we'd love to hear from you.

Let's Rebuild Together

By submitting your application, you consent to the collection, use, disclosure, and storage of your personal information by FirstOnsite Restoration Limited operating as First Onsite Property Restoration ("First Onsite") for purposes related to your application for employment. This includes information gathered during the recruitment and interview process. Your personal information may be shared internally with relevant personnel involved in the hiring process.

First Onsite is committed to handling your personal information in accordance with applicable federal and provincial privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and any other relevant privacy legislation in your province or territory. If you have questions about how your personal information is handled, or if you wish to request access to your information, please contact our HR Department.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, and the Ontario Human Rights Code, First Onsite Restoration will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources or the Hiring Manager of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.