Mining Technology Support Specialist

TCAT Div of Toromont Industries Ltd; Gogama; On-site; CAD 60,000 - 90,000; Full time

Job summary

An established industry player seeks a Mining Technology Support Specialist to enhance operational performance and customer satisfaction. In this role, you will be the regional expert, performing diagnostics, troubleshooting, and providing technical training on advanced mining technologies. You'll work closely with customers and engineering teams to ensure seamless operations of MineStar systems. This position offers a competitive rewards package, opportunities for continuous learning, and the chance to work in a dynamic environment where safety and personal growth are prioritized. Join a team dedicated to excellence and innovation in the mining sector.

Benefits

Flexible Work Schedules

Competitive Total Rewards

Internal Training Opportunities

Safety Prioritized Work Environment

Qualifications

• Detail-oriented with strong analytical and troubleshooting skills.
• Experience with standards documentation and compliance monitoring.

Responsibilities

• Perform diagnostics and calibration of MineStar components.
• Execute repairs on site and document procedures.
• Provide technical training sessions on MineStar systems.

Skills

Analytical Skills

Troubleshooting Skills

Communication Skills

Knowledge of GNSS Systems

Education

Post-secondary education in Computer Science

Technical Degree in Engineering

Tools

MineStar Systems

Business Intelligence Software

Job description

The Mining Technology Support Specialist will act as the regional expert to support and implement Mining technologies. As a key member of the Mining technology local support team, he will be the first point of contact and act as a consultant for his local customers and branch technicians.

As a Mining Technology Support Specialist, YOU will experience:

• Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
• Working for the best in class equipment dealer and with the premium Caterpillar brand
• Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
• Competitive total rewards including: wages, benefits, and premiums (as eligible)
• An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

• Perform routine diagnostics and calibration of MineStar components (Fleet, Terrain, Command, Detect and Health)
• Perform software and component troubleshooting of technology systems
• Perform commissioning and calibration activities for technologies on site
• Execute repairs on site alone or in collaboration with the service team
• Be responsible for documenting site specific procedures for the installation, commissioning, troubleshooting and repair of MineStar technologies
• Record and report on MineStar operational metrics internally and for the customer
• Work closely with Toromont, Caterpillar and customer technology support teams on various special projects to improve overall MineStar system performance
• Participate in the analysis of internal and external customer training needs and provide technical training sessions on MineStar systems
• Document and provide feedback to Caterpillar on MineStar system enhancement requests via the Ticket Management Platform (TSC)
• Provide frequent interaction with the customer as well as engineering organizations within Caterpillar
• Performs other varied and general responsibilities as required by the operation and application

Must-haves for this role:

• Post-secondary education in areas such as: computer science and information systems, computer engineering technology or engineering or technical degree
• Detail oriented with strong analytical and troubleshooting skills
• Experience working with standards documentation and compliance monitoring
• Strong written and verbal communication skills to interface with the customer
• Knowledge of control and guidance systems, and GNSS systems
• Hands-on experience supporting Caterpillar or other heavy equipment, an asset
• Experience in MineStar operations, mining processes (Surface and Underground) and Business Intelligence Software are considered an asset

About Toromont Cat

With over 7,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar , Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!