Mining Parts Customer Service Coordinator

Komatsu Mining Corp.; Lively; In loco; CAD 62.000 - 78.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive wages

Benefits package

Health care & wellness spending

Pension plan

Safety boots

Paid vacation

Tools provided

Glassdoor rating 4/5

Sustainable employment

Innovative technology

Descrizione del lavoro

Komatsu Canada is seeking a Customer Service Representative to join our team in Sudbury. You will act as the vital link between customers, mine sites, and internal teams, ensuring parts are sourced, orders are processed accurately, and equipment stays operational.

This role emphasizes building strong customer relationships, solving challenges, and maintaining precise records in a fast-paced setting. The successful candidate will report to the Warehouse Operations Manager and work Monday–Friday,

Competenze

• 1-3 years of customer service experience.
• High school diploma required.
• Experience in parts, industrial, mining, or related industries is asset.
• Exceptional customer service and relationship-building skills.
• Strong communication with internal and external stakeholders.
• Highly organized with the ability to manage multiple priorities and deadlines.
• Strong attention to detail and commitment to accuracy.
• Solid analytical, troubleshooting, and problem-solving skills.
• Experience with SAP and Microsoft Office preferred.
• Ability to thrive in a fast-paced environment.

Mansioni

• Serve as the primary point of contact for customers, supporting all parts-related inquiries.
• Prepare accurate parts quotations for mine sites and shop operations.
• Process and manage customer purchase orders, including major shutdown orders.
• Work closely with customers and internal teams to resolve order, delivery, and service issues.
• Process customer returns, credits, and related documentation.
• Partner with Accounts Receivable to assist with invoice and payment inquiries.
• Maintain accurate records within component tracking systems and generate reports as needed.
• Support parts sourcing activities by working with external vendors when required.

Conoscenze

Customer service

Communication

Organizational skills

Attention to detail

Problem solving

Relationship building

Formazione

High school diploma

Strumenti

SAP

Microsoft Office

Descrizione del lavoro

Komatsu Canada is seeking a Customer Service Representative to join our team in Sudbury. You will act as the vital link between customers, mine sites, and internal teams, ensuring parts are sourced, orders are processed accurately, and equipment stays operational.

This role emphasizes building strong customer relationships, solving challenges, and maintaining precise records in a fast-paced setting. The successful candidate will report to the Warehouse Operations Manager and work Monday–Friday,