Customer Service Administrator- 12 Month Temp Contract

Komatsu; Fort McMurray; On-site; CAD 59,000 - 63,000; Full time

Benefits offered by this job

Competitive wages: base pay 59k-63k

Comprehensive benefits package

RPP with matching

Safety boot voucher

Paid vacation

Company-supplied tools

Job summary

Komatsu Canada is seeking a Customer Service Administrator for a 12-month contract in Fort McMurray, AB. The role focuses on delivering exceptional customer service, managing orders, and supporting parts operations in a fast-paced environment.

You will liaise with customers, internal teams, and vendors, handling data entry, documentation, and process improvements while upholding safety and quality standards.

Qualifications

• High School Diploma or equivalent.
• Minimum 2 years of customer service and/or administrative experience; parts industry experience is a plus.
• Strong attention to detail and data entry accuracy.
• Excellent organizational skills and ability to manage multiple priorities.
• Proficiency with SAP and Microsoft Office 365 (Outlook, Teams, Excel, Word, SharePoint).
• Outstanding communication and relationship-building skills.

Responsibilities

• Serve as the first point of contact for customer parts inquiries, providing accurate information and exceptional service.
• Process and manage purchase orders, quotes, returns, credits, and major shutdown orders while ensuring accuracy and compliance with customer requirements.
• Coordinate with purchasing and vendors to source parts and support customer needs.
• Manage freight invoicing, customer chargebacks, and vendor invoice processing through SAP and related systems.
• Maintain accurate inventory and documentation records, including cycle count entries and Bill of Lading (BOL) management.
• Support a strong safety culture while collaborating effectively with customers, vendors, and internal teams.

Skills

Attention to detail

Organizational skills

Communication skills

Relationship-building

Education

High School Diploma or equivalent

Tools

SAP

Microsoft Office 365

Job description

Customer Service Administrator- 12 Month Temp Contract Job Description

Posting Start Date: 10/9/26
Job Location (Short): Fort McMurray, Alberta, CAN, T9K 0K4
Requisition ID: 37104
Onsite or Remote: Onsite Position

Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technological innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company’s founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society.

Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well‑being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.

• Competitive wages: base pay is $59,000- 63,000/year dependent on skills and qualifications. Discussion regarding full compensation package conducted upon initial pre-screen.
• Comprehensive benefits package (health & dental, vision, life insurance, short and long-term disability)
• Health Care and Personal Wellness spending account
• Company-sponsored registered pension plan (RPP) and matching program.
• Safety boot voucher
• Paid vacation
• Company-supplied tools
• 4/5 Rating on Glassdoor
• Sustainable employment
• Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment

Please visit our website https://www.komatsu.com/careers/ for more information.

Job Overview

Join a team where customer service and organization make a real impact.

Are you a customer-focused professional who thrives in a fast-paced environment and enjoys keeping operations running smoothly? We’re looking for a Customer Service Administrator to be the go-to support for our customers, internal teams, and parts operations. In this role, you’ll combine your administrative expertise, problem-solving skills, and attention to detail to deliver exceptional service while supporting critical business processes.

If you enjoy building relationships, managing multiple priorities, and being an essential part of a collaborative team, we’d love to hear from you!

Reports to: Customer Service Representative, Supervisor
Shift:5x2- Monday-Friday, 8h a day
Term: 12 month contract
Allowances: Additional premiums and allowances are associated with this position due to location
Safety Sensitive: No- RCMP criminal record check and submission of 5-year provincial driving record will be required
Travel: up to 25% within Canada
Relocation: This position does not offer relocation

Key Job Responsibilities

• Serve as the first point of contact for customer parts inquiries, providing accurate information and exceptional service
• Process and manage purchase orders, quotes, returns, credits, and major shutdown orders while ensuring accuracy and compliance with customer requirements
• Coordinate with purchasing and vendors to source parts and support customer needs
• Manage freight invoicing, customer chargebacks, and vendor invoice processing through SAP and related systems
• Maintain accurate inventory and documentation records, including cycle count entries and Billof Lading (BOL) management
• Support a strong safety culture while collaborating effectively with customers, vendors, and internal teams

Qualifications/Requirements

• High School Diploma or equivalent
• Minimum 2 years of customer service and/or administrative experience required; parts industry experience is considered an asset
• Strong attention to detail and commitment to accuracy in data entry and transactional processing
• Excellent organizational skills with the ability to manage multiple priorities and meet deadlines
• Proficiency with SAP and Microsoft Office 365 (Outlook, Teams, Excel, Word, SharePoint)
• Outstanding communication and relationship-building skills

Additional Information

This posting reflects an existing vacancy within our organization. The position is currently open, and we are actively seeking a candidate for immediate placement. The successful applicant will fill a vital role that is ready to be stepped into without delay. Artificial Intelligence (AI) may be used to assist with interview scheduling and other administrative tasks during the hiring process. However, AI is not used in candidate screening, evaluation, or selection decisions. All hiring decisions are made by our human hiring teams and your application will be reviewed and considered personally by one of them.

Accommodation during the recruitment process is available on request. While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.

At Komatsu Canada we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.

We are an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, or a conviction for which a pardon has been granted.

We recognize and honour the deep history, cultures, and traditions of the Indigenous Peoples and Nations across Turtle Island. As part of our ongoing journey toward reconciliation, we are committed to building respectful and meaningful partnerships with Indigenous communities throughout Canada. We acknowledge that our team members live, work, and connect on the traditional and ancestral homelands of Indigenous Peoples, and we strive to do so with humility, awareness, and respect.

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