Mining Service Advisor | Flexible Shifts & Customer Care

TCAT Div of Toromont Industries Ltd; Greater Sudbury; Presencial; CAD 59.000 - 74.000; Tempo integral

Resumo da vaga

Toromont Cat in Sudbury is seeking a Service Advisor - Mining to coordinate repairs and maintenance for mining equipment. You will work closely with technicians, supervisors, and customers to ensure timely quotes, timelines, and work-in-progress processing.

The role emphasizes safety, accurate scheduling, and effective communication across internal and external teams, with opportunities for growth within a leading Caterpillar dealer network in Eastern Canada.

Qualificações

• Post-secondary education required.
• Minimum 5 years experience in service operations.

Responsabilidades

• Coordinate scheduling of machine repairs and preventative maintenance for technicians.
• Update and manage Service Scheduler in a timely and accurate manner.
• Collaborate with Service Supervisor, MSRs and PSSRs to meet deadlines for repairs.
• Provide customer support for incoming calls and follow up during and after repairs.
• Review work orders, warranty status, and customer pay arrangements for invoicing.

Formação

Post-secondary education

Descrição da vaga

Toromont Cat in Sudbury is seeking a Service Advisor - Mining to coordinate repairs and maintenance for mining equipment. You will work closely with technicians, supervisors, and customers to ensure timely quotes, timelines, and work-in-progress processing.

The role emphasizes safety, accurate scheduling, and effective communication across internal and external teams, with opportunities for growth within a leading Caterpillar dealer network in Eastern Canada.