Customer Service Representative

Komatsu America Corp.; Lively; On-site; CAD 62,000 - 78,000; Full time

Benefits offered by this job

Competitive wages

Comprehensive benefits package

Health care and wellness spending

Pension plan with company match

Paid vacation

Tools provided

Job summary

Komatsu Canada is seeking a customer-focused specialist to support mining operations in Sudbury. You will be the link between customers, mine sites, and internal teams to ensure parts are sourced, orders processed accurately, and equipment stays operational.

The role reports to the Manager, Warehouse Operations and runs Monday–Friday with up to 25% travel within Canada. Join an established, safety-conscious team with strong growth opportunities in a leading tech-forward mining company.

Qualifications

• 1–3 years of customer service experience.
• High school diploma required.
• Experience in parts, industrial, mining, heavy equipment, or related industries is an asset.
• Exceptional customer service and relationship-building skills.
• Strong communication with internal and external stakeholders.

Responsibilities

• Serve as the primary point of contact for customers, supporting all parts-related inquiries.
• Prepare accurate parts quotations for mine sites and shop operations.
• Process and manage customer purchase orders, including major shutdown orders.
• Work with customers and internal teams to resolve order, delivery, and service issues.
• Process customer returns, credits, and related documentation.
• Partner with Accounts Receivable to assist with invoice inquiries.
• Maintain records within component tracking systems and generate reports.
• Support parts sourcing activities with external vendors when required.

Skills

Customer service

Relationship-building

Communication

Organizational skills

Attention to detail

Education

High school diploma

Tools

SAP

Microsoft Office

Job description

Onsite or Remote: Onsite Position

Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technological innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company’s founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society.

Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.

• Competitive wages: base pay is $62,000- $78,000/year. Discussion regarding full compensation package conducted upon initial pre-screen.
• Comprehensive benefits package (health & dental, vision, life insurance, short and long-term disability)
• Health Care and Personal Wellness spending account
• Company-sponsored registered pension plan (RPP) and matching program.
• Paid vacation
• Company-supplied tools
• 4/5 Rating on Glassdoor
• Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment

Please visit our website https://www.komatsu.com/careers/ for more information.

Job Overview

Are you someone who thrives on building strong customer relationships, solving challenges, and keeping operations running smoothly? Join our team in Sudbury and become a trusted partner to some of the region's leading mining operations. In this fast-paced role, you'll be the vital link between our customers, mine sites, and internal teams, ensuring parts are sourced, orders are processed accurately, and critical equipment stays operational. If you're customer-focused, detail-oriented, and enjoy a role where no two days are the same, we'd love to hear from you.

Reports to: Manager, Warehouse Operations
Shift: Monday-Friday 8 hours/day
Safety Sensitive: No- RCMP criminal record check and submission of 5-year provincial driving record will be required
Travel: up to 25% within Canada
Relocation: This position does not offer relocation

Key Job Responsibilities

• Serve as the primary point of contact for customers, supporting all parts-related inquiries
• Prepare accurate parts quotations for mine sites and shop operations
• Process and manage customer purchase orders, including major shutdown orders
• Work closely with customers and internal teams to resolve order, delivery, and service issues
• Process customer returns, credits, and related documentation
• Partner with Accounts Receivable to assist with invoice and payment inquiries
• Maintain accurate records within component tracking systems and generate reports as needed
• Support parts sourcing activities by working with external vendors when required

Qualifications/Requirements

• 1-3 years of customer service experience
• High school diploma required
• Experience in parts, industrial, mining, heavy equipment, or related industries is considered an asset
• Exceptional customer service and relationship-building skills
• Strong communication skills with the ability to work effectively with internal and external stakeholders
• Highly organized with the ability to manage multiple priorities and deadlines
• Strong attention to detail and commitment to accuracy
• Solid analytical, troubleshooting, and problem-solving skills
• Experience with SAP and Microsoft Office applications is preferred
• Ability to thrive in a fast-paced environment

Additional Information

This posting reflects an existing vacancy within our organization. The position is currently open, and we are actively seeking a candidate for immediate placement. The successful applicant will fill a vital role that is ready to be stepped into without delay. Artificial Intelligence (AI) may be used to assist with interview scheduling and other administrative tasks during the hiring process. However, AI is not used in candidate screening, evaluation, or selection decisions. All hiring decisions are made by our human hiring teams and your application will be reviewed and considered personally by one of them.

Accommodation during the recruitment process is available on request. While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.

At Komatsu Canada we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, or a conviction for which a pardon has been granted.

We recognize and honour the deep history, cultures, and traditions of the Indigenous Peoples and Nations across Turtle Island. As part of our ongoing journey toward reconciliation, we are committed to building respectful and meaningful partnerships with Indigenous communities throughout Canada. We acknowledge that our team members live, work, and connect on the traditional and ancestral homelands of Indigenous Peoples, and we strive to do so with humility, awareness, and respect .