Mining Field Solutions Engineer — On‑Site & Remote

Wenco International Mining Systems; British Columbia; Hybrid; CAD 95,000 - 110,000; Full time

Job summary

Wenco International Mining Systems is seeking a Field Services Analyst to install, commission and support our hardware and software at client mine sites. The role blends hands-on installation with technical software support and requires travel to remote and northern sites across North America.

You will diagnose faults across hardware, network and software, deliver training, and contribute to procedures and guides. Hybrid work is offered with extensive field travel.

Qualifications

• 3–7 years in hardware installation or field services with software support.
• Diploma or degree in Electronics, Engineering, CS, Mechatronics or related field; or equivalent.
• Experience installing and troubleshooting rugged equipment on mining gear.
• Knowledge of networking, LTE, GNSS/RTK and fault finding.
• Windows environments, VMs and basic SQL knowledge.
• Mining or heavy industry experience is an asset; fleet management exposure valued.
• Valid driver’s license and passport; ability to travel to remote/northern sites.
• French language ability preferred for Canada sites, not required.

Responsibilities

• Install, commission and support Wenco hardware and software at client sites.
• Provide on-site and remote troubleshooting and issue resolution.
• Capture learnings to improve procedures and training materials.
• Deliver training to client personnel on system use and support processes.
• Document deployments, QA checks and handover records.

Skills

Hardware installation

Troubleshooting

On-site field service

Customer focus

Documentation

Education

Electronics/Engineering/CS or related degree

Tools

Windows OS

Virtual machines

SQL basics

Networking basics

Job description

Wenco International Mining Systems is seeking a Field Services Analyst to install, commission and support our hardware and software at client mine sites. The role blends hands-on installation with technical software support and requires travel to remote and northern sites across North America.

You will diagnose faults across hardware, network and software, deliver training, and contribute to procedures and guides. Hybrid work is offered with extensive field travel.