Mine Site Service Supervisor – Fly-In/Fly-Out

Toromont Cat; Gogama; Hybrid; CAD 79,000 - 98,000; Full time

Benefits offered by this job

Flexible schedules

Training programs

Competitive compensation

Job summary

Toromont Cat is seeking a Service Supervisor to join our Cote Gold Mine Site in Ontario. This FIFO role provides leadership to a team of technicians, ensuring safety, quality and customer satisfaction while supporting operations and market share growth.

You will supervise service operations, coordinate work orders, and coach staff to deliver high-level service while upholding Toromont's safety standards. The position is full-time and permanent with a competitive compensation package and benefits.

Qualifications

• Minimum post-secondary education.
• Minimum 3 years of experience in a supervisory position.

Responsibilities

• Model the way for safe, environmentally sound and healthy work behaviours in support of Toromont's Health and Safety Policies, Programs and initiatives
• Provide excellent customer service as key contact for shop service requirements and schedule work orders to maximize productivity of shop operations
• Promote customer satisfaction, follow up on repairs and collaborate with other departments to deliver high level service
• Train and coach team members to meet and exceed customer and business expectations by administering performance evaluations
• Provide direction on financial implications of work orders including customer pay, warranties, claims, policies and redos
• Create quotes and review and prepare invoices for internal and external customers
• Manage work-in-progress (WIP) and contamination control
• Investigate and report accidents or near misses
• Identify and resolve issues by initiating corrective actions on shop floor and for office procedures
• Encourage continuous improvement for shop operations through regularly scheduled meetings and associated training
• Assist the PSM with the management of fixed assets in the shop and preparation for capital expenditures

Skills

Supervisory experience

Team leadership

Safety-focused

Customer service

Education

Post-secondary education

Job description

Toromont Cat is seeking a Service Supervisor to join our Cote Gold Mine Site in Ontario. This FIFO role provides leadership to a team of technicians, ensuring safety, quality and customer satisfaction while supporting operations and market share growth.

You will supervise service operations, coordinate work orders, and coach staff to deliver high-level service while upholding Toromont's safety standards. The position is full-time and permanent with a competitive compensation package and benefits.