Mid-Level Service Technician – Port Coquitlam, BC

DSL Inc; Port Coquitlam; On-site; CAD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dedicated Service Technician to join their team. In this role, you will be the face of the company, ensuring that customers receive top-notch service while maintaining and repairing a variety of food service equipment. With a strong emphasis on customer satisfaction, you will utilize cutting-edge technology and tools to provide efficient solutions. This position offers a stable and rewarding career path with opportunities for advancement and travel within Western Canada. If you are passionate about technical work and customer interaction, we want to hear from you!

Benefits

Competitive Wage

Health Benefits

3 Weeks Paid Vacation

RRSP Matching Program

Education Support

Company Vehicle

Smartphone Provided

In-House Training

Strong Company Culture

Travel Opportunities

Qualifications

• Must possess excellent customer service skills and be smartphone literate.
• Experience in refrigeration, appliance repair, or technical roles preferred.

Responsibilities

• Install, maintain, and repair specialty food service equipment.
• Provide professional customer service and technical support.
• Respond quickly to service calls and manage work orders.

Skills

Customer Service

Technical Skills

Problem Solving

Communication Skills

Detail-Oriented

Education

Valid Commercial Appliance Certificate

Refrigeration Journeyman or Apprenticeship

Tools

Android App

Smartphone

Cloud-Based Software

Job description

At DSL, our purpose is creating moments of joy, one serving at a time. Representing world-class brand partners Taylor, Henny Penny & Franke Coffee Systems, DSL is the largest Canadian supplier of premium food service equipment, and the exclusive factory-authorized service provider for the equipment we sell.
At our core, we believe in doing right by our customers, finding the best solutions to fit their needs, being creative and innovative, working hard, and having fun along the way.
Are you looking to grow with a company with over a century of unmatched quality, expertise, and after-sales support? We want to hear from you!

Why Join Our Team?
• Competitive wage & health benefits
• Health Spending Account (Flex Spending Account or Health Spending Account)*
• 3 weeks paid vacation
• Strong company culture & core values
• RRSP matching program*
• Education support, factory, & in-house training to ensure success
• Opportunity for advancement
• Travel opportunities in Western Canada
• Work primarily indoors
• Smartphone, uniform, specialty tools, & company vehicle provided for business use
*Applicable once eligibility requirements are met

Position Summary
As a Service Technician at DSL, you will be responsible for maintaining an extremely high level of customer service and professionalism while repairing and maintaining food service equipment. If a customer has a malfunction with their machine, it is up to DSL to ensure that they are up and running as soon as possible; their business often depends on it. DSL supplies every technician with the most up-to-date technology in the industry, including smartphones and operating on cutting-edge cloud-based software. With over 100 employees and 4 offices across 4 provinces, and over 100 years of experience, DSL can offer a career that is stable, challenging, and rewarding.

What you’ll do:

1. Installing, maintaining, repairing and testing a variety of specialty food service equipment, including frozen carbonated beverage (FCB) units, soft serve machines, super-automatic espresso machines, fryers, combi ovens and clamshell grills
2. Interacting with our customers and ensuring that their concerns are appropriately addressed in a professional and courteous manner
3. Responding quickly and efficiently to service calls
4. Providing customers with telephone support for troubleshooting
5. Assessing and completing repairs quickly, efficiently, and accurately
6. Effectively handling service requests and work orders on DSL’s Android app
7. Maintaining an orderly and accurate parts inventory in your personal DSL vehicle
8. Training other technicians on preventative maintenance and service procedures
9. Responding to on-call service emergencies on select evenings and weekends

What you’ll need:

1. Valid Commercial Appliance Certificate
2. Refrigeration Journeyman or apprenticeship. Apprenticeships or equivalent experience above 2nd year will be considered
3. Refrigeration, HVAC, Appliance, Journeyman or Apprentice
4. Experience in a technical role with a high level of customer interaction is preferred
5. Experience working in refrigeration, appliance repair, mechanical or electrical fields is beneficial, especially if related to Taylor, Franke Coffee, Henny Penny, Ubert or Frontline, equipment or equivalent product lines
6. Must possess excellent customer service skills, with the ability to ask probing questions and understand and resolve customer concerns
7. Must be smartphone and tablet literate, with the ability to learn and navigate new software quickly
8. Meticulous and detail-oriented
9. Must be able to communicate effectively in English, both written and verbal. Any second language an asset.

Travel Requirements:
• Local travel is required on a daily basis, with occasional travel throughout various nearby communities and towns. Company vehicle and gas card are supplied by DSL.
• Extended travel may be required. Normally 2-3 days in length, these trips will include a travel allowance for food and lodging.

Learn more about us at dslinc.com. To apply, submit your resume & cover letter to [e-mail] with the position title included in the subject line. We thank all applicants for their interest; only those selected for an interview will be contacted.