Microsoft Platform Developer

Commission for Complaints for Telecom-television Services; Ottawa; Hybrid; CAD 105,000 - 115,000; Full time

Job summary

Commission for Complaints for Telecom-television Services (CCTS) invites a skilled Microsoft Platform Developer to design, develop, configure, integrate and support our Integrated Case Management and Contact Center solutions across Dynamics 365, Power Platform, Microsoft 365, Azure and AI capabilities.

You will work closely with stakeholders, BI and IT teams, and external vendors to deliver reliable, scalable platforms and improved user experiences, while attending the Ottawa office one day per

Qualifications

• College diploma in a related field.
• Bachelor's degree or diploma in CS/IS/Software Development/Engineering.
• Minimum 5 years of experience developing solutions within the Microsoft ecosystem.
• Demonstrated experience with Microsoft Power Platform and Dynamics 365.
• Experience developing and supporting Dataverse-based solutions.
• Experience with enterprise application integrations and cloud technologies.
• Experience working within Agile or iterative development environments.

Responsibilities

• Design, develop, configure, integrate and support the Integrated Case Management and Contact Center Solution built on Microsoft ecosystem.
• Develop and maintain code and configurations; automate business processes.
• Support system integrations and ensure platform reliability, security, scalability, and sustainability.
• Collaborate with stakeholders, BI and IT teams, and external vendors to improve service delivery and data quality.

Skills

Microsoft ecosystem experience

Agile development

Application integration

Security/compliance knowledge

Education

College diploma in a related field

Bachelor's degree in CS/IS/Software Development/Engineering

Tools

Microsoft Power Platform

Dynamics 365

Dataverse

Cloud technologies

DevOps

Job description

Salary: $105,000 - $115,000 per year + Excellent Benefits

Are you ready to make a difference in the telecommunications landscape?

At the Commission for Complaints for Telecom-television Services (CCTS), our goal is to provide impartial, fair and effective complaint resolution services, data and insights to telecom and TV consumers and service providers. We offer a free service to Canadians, and we need professionals like you to help us uphold our commitment to fairness and accountability.

Why the CCTS?

At the CCTS, we believe in the power of connection – both in the services we deliver and the talents we cultivate. We are more than just a dispute resolution company; we are innovators, and problem-solvers dedicated to ensuring positive experiences for telecommunication and TV consumers and service providers. If you are looking to make a real impact in a dynamic environment, you have come to the right place!

Your role

The Microsoft Platform Developer is responsible for designing, developing, configuring, integrating, and supporting the Integrated Case Management and Contact Center Solution built on the Microsoft ecosystem, including Dynamics 365, Power Platform, Microsoft 365, Azure services, and AI capabilities.

This hands-on technical role serves as a key contributor in the evolution of the Integrated Case Management, Contact Center and AI Solutions. The successful candidate will develop and maintain code and configurations, automate business processes, support system integrations, and help ensure platform reliability, security, scalability, and long-term sustainability.

The role partners closely with business stakeholders, Business Intelligence and IT teams, and external vendors to deliver solutions that improve service delivery, operational efficiency, data quality, and user experience.

CCTS operates on a hybrid working structure. This role currently is required to attend the CCTS office in Ottawa one day per week.

This role will collaborate with internal stakeholders and vendors, so strong communications skills are necessary to ensure this role is successful. We’re looking for someone proactive, who is ready to be the resident ‘expert’ of their function and has the follow-through to ensure the changes we make with these systems and platforms stick. This role is part of our change management and should be comfortable being a leader within their function. Do you think this sounds like you? Then review the qualifications below and submit your application today!

Must-have magic

• College diploma in a related field
• Bachelor’s degree or diploma in Computer Science, Information Systems, Software Development, Engineering, or a related field.
• Minimum 5 years of experience developing solutions within the Microsoft ecosystem.
• Demonstrated experience with Microsoft Power Platform and Dynamics 365.
• Experience developing and supporting applications and Dataverse-based solutions.
• Experience with enterprise application integrations and cloud technologies.
• Experience working within Agile or iterative development environments.

Good to have

• Experience with Dynamics 365 Contact Center and Omnichannel capabilities.
• Experience implementing AI-enabled solutions using Microsoft Copilot Studio or Azure AI services.
• Experience with DevOps, release automation, and environment strategy.
• Experience supporting integrated case management, contact center, CRM, customer service, HR, finance, or enterprise service management systems.
• Knowledge of data, privacy, cyber security, and compliance principles.

Accommodation

At CCTS, we value an accessible and inclusive hiring process for all applicants, including those with disabilities. If you need accommodations, please let us know by emailing [e-mail] when you submit your application. We request at least one business day’s notice before interviews or tests. Your comfort and accessibility are our priority, and we aim to support all applicants in showcasing their talents.

Commitment to Diversity, Equity and Inclusion

At CCTS, we are dedicated to building a diverse and equitable workforce that reflects the communities we serve. We believe diversity strengthens our organization and enhances our ability to meet the needs of those we support. We are committed to providing equal employment opportunities for all, without discrimination based on race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We promote practices that celebrate the unique perspectives of everyone and invite applicants from all backgrounds to help us create a welcoming environment where all contributions are valued.

In our recruitment process, CCTS uses tools that meet the definition of artificial intelligence (AI) as outlined in the Employment Standards Act. We use a mix of these tools, and human skills to support effective and defensible recruitment decisions.

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