Senior Specialist, Software Engineering (Microsoft Dynamics 365 CRM)

Canada Mortgage and Housing Corporation; Ottawa; Hybrid; CAD 104,000 - 130,000; Full time

Benefits offered by this job

Annual vacation

Performance incentive

Comprehensive group insurance

Training & mentorship

Job summary

Canada Mortgage and Housing Corporation (CMHC) is seeking a Senior Specialist, Software Engineering focusing on Microsoft Dynamics 365 CRM. The role entails designing and implementing innovative CRM solutions, mentoring developers, and ensuring business requirements are met while improving IT services and CRM capabilities.

The position is hybrid, with some in-office presence, and offers opportunities to work with Azure integrations and the Power Platform, shaping CMHC's digital housing

Qualifications

• Bachelor's degree in Computer Science, Computer Engineering or related field.
• At least seven (7) years as a software developer with strong Dynamics CRM experience.
• Subject Matter Expert providing mentorship and fostering high-performing teams.
• Ability to establish and apply development best practices.
• Passion for technology and continuous learning.
• Experience in Agile environments and cross-functional collaboration.

Responsibilities

• Be the leading expert on the Microsoft Dynamics CRM platform and mentor other developers.
• Collaborate with clients to document needs and propose solutions.
• Author technical specifications and diagrams for new/existing solutions.
• Design and implement Dynamics CRM solutions meeting business requirements.
• Configure CRM forms, entities, fields, views, workflows and extensions.
• Integrate CRM with other CMHC systems and Azure components.
• Participate in testing, defect resolution, and deployment activities.
• Stay updated on Dynamics 365 features and best practices.

Skills

Dynamics CRM

Mentorship

Agile

DevOps

CI/CD

Azure

Power Platform

SQL

Git

Education

Bachelor's degree in Computer Science or related field

Tools

Microsoft Dynamics CRM

Azure

Azure DevOps

Power Platform

SQL

Git

Job description

Select how often (in days) to receive an alert:

Senior Specialist, Software Engineering (Microsoft Dynamics 365 CRM)

Job Requisition ID: 12569

Position Status:Permanent Full Time

Position Type:Hybrid

Travel Requirement:Limited

Language Skill Levels (Read/Write/Speak):ZZZ

Security Requirement:Reliability Status

Salary:Our salaries generally range from $104180.28to $130225.36and are based on qualifications and experience.

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

Our commitment to diversity, equity, and inclusion

We're committed to advancing employment equity and fostering an inclusive workplace. To reflect the diversity of Canada’s population, we encourage applications from women, Indigenous Peoples, persons with disabilities, 2SLGBTQI+ individuals, veterans, and racialized peoples. We also welcome applications from all individuals eligible to work in Canada.

We are also committed to advancing reconciliation with Indigenous Peoples and supporting the meaningful inclusion of First Nations, Inuit, and Métis voices and priorities. While this position is hybrid requiring some in-office presence, a work from home arrangement may be considered for First Nations candidates on reserve or Indigenous candidates that reside further than 125KM from a CMHC office.

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s the comprehensive and generous benefits you get when you’re a permanent employee:

• Annual Paid vacation.
• Annual individual performance incentive.
• Comprehensive group insurance plan to support your well-being from day one.
• Support towards your personal and professional growth with training, mentorship and more.
• While positions at CMHC require some in-office presence, alternative work arrangements may be considered for Indigenous candidates.

About the role

Join the Business Solutions Engineering team, in the Senior Specialist, Software Engineer (Microsoft Dynamics 365 CRM) position, where the next generations of software applications are being developed to enable CMHC to achieve its mission. In this role, you will be responsible for the design and implementation of innovative software solutions. You will act as a point of contact for all stakeholders to ensure business requirements are understood and met, all while supporting continuous improvement through CMHC’s CRM platform.

CMHC is committed to continuously improving our IT services and operational efficiency. The addition of new IT roles is a strategic move to bolster our capabilities and ensure we can meet the evolving needs of our clients and stakeholders.

We currently have multiple positions available in English and / or Bilingual (English and French).

What you’ll do:

• Be CMHC’s leading expert on the Microsoft Dynamics CRM platform, while also guiding and advising other developers in their work by providing mentoring, coaching and knowledge sharing.
• Collaborate with the client community to determine their system needs, document the current and proposed business processes, and advise clients of the proposed solutions and their impacts.
• Author technical specification documents and diagrams for new and existing solutions.
• Design and implement Microsoft Dynamics CRM solutions according to business requirements, ensuring high-quality code standards and the delivery of efficient, scalable solutions.
• Create and configure Microsoft Dynamics CRM forms, entities, fields, views, and workflows. Design and customize extensions (plugins) to add new features to the core platform.
• Configure integrations with other CMHC systems, such as the ERP system (Microsoft D365 Finance & Operations) and other Azure components such as Function Apps, Logic Apps, APIs.
• Participate in the testing and defect resolution process and deployment activities.
• Stay updated on new Dynamics 365 features, best practices, and industry trends to continually improve system capabilities.

What you should have:

• A bachelor's degree in Computer Science, Computer Engineering or related field. An equivalent combination of education and/or experience may be considered.
• A minimum of seven (7) years of experience as a software developer and strong experience with Microsoft Dynamics CRM platform.
• Demonstrated experience as a Subject Matter Expert, providing technical guidance and mentorship to team members to enhance their skills and knowledge, and to foster a collaborative and high-performing team environment.
• A strong ability to establish and apply development best practices.
• A passion for technology and motivation that is driven by technical challenges and innovation.
• A desire to continuously grow your expertise through learning and professional development.
• Previous experience working in an Agile environment, with the ability to solve complex problems and engage in challenging projects.
• Proven interpersonal, leadership and business competencies, including teamwork, facilitation, communication, presentation, influencing and negotiation skills.

Technologies:

• Working knowledge of Microsoft Dynamics interoperability, integration and capability with other Microsoft cloud technologies.
• Good knowledge of agile methodologies, DevOps, CI/CD pipelines using Azure DevOps and Git, SQL and Relational Database management systems.
• Experience with cloud Azure platform, Azure Functions and Logic Apps.
• Overall experience with Microsoft Power Platform.

It would be great if you also had:

• A Microsoft Dynamics 365 CRM Certification.
• Bilingual (English and French).

Posting closing date: Note, the competition will remain active until filled.

Standby and Call Back duties are a requirement of this position and will be subject to CMHC policies, including the Standby and Call Back Pay Procedure.