Microsoft D365 Delivery Manager

J.S. Held LLC; Toronto; Remote; CAD 100,000 - 140,000; Full time

Job summary

A leading company is seeking a skilled Delivery Manager to lead ERP projects using Dynamics 365. This role demands over 15 years of ERP experience and strong D365 expertise for finance and project accounting modules. The individual will manage a team, drive system improvements, and support end-users, contributing to the ongoing success of the company. A flexible work environment and generous leave policy enhance the overall employee experience.

Benefits

Flexible work environment

Generous Annual Leave Policy

Qualifications

• Over 15 years of ERP support experience and 10 years with Dynamics AX/D365.
• Broad D365 functionality expertise across Finance & Project Accounting.
• Proficient in troubleshooting Dynamics applications.

Responsibilities

• Lead solution design for Microsoft Dynamics D365 across various modules.
• Manage a team for D365 delivery projects.
• Act as liaison to resolve application issues and upgrades.

Skills

Creative problem-solving

Strategic thinking

Excellent customer service

Organizational skills

Financial reporting expertise

Education

Bachelors Degree in Computer Science

MS Dynamics AX / D365 certification

Tools

Dynamics 365

Power BI

Excel

Job description

Hands on D365 Delivery Manager will be an integral part of the JS Held ERP Team delivering projects and leading domestic and international users / customers on D365 F&O and CE for finance & accounting project accounting procurement Time & Expense and CE sales modules. This highly skilled professional will help us lead & execute on all major ERP projects with activities such as requirements design gaps configuration data migration integration UAT and training activities from other systems to D365. This individual will also work closely with Enhance (small new functionalities) & Support team providing technical level 4 guidance for Dynamics D365 F&O and will work closely with finance & project controls team supporting their business processes

Responsibilities :

• Lead and own solution design of Microsoft Dynamics D365 F&O across various finance & project accounting modules for a multinational organization
• Manage & lead a small internal team on D365 related delivery projects
• Function as a key contact internally and externally to advise on D365 technical designs and questions
• Acts as liaison between the organization and application vendors as required for implementation problem resolution application upgrades and bug fixes
• Lead and coach other project and support analysts on D365 design
• Lead and assist with configurations data migrations and UAT workshops on D365 projects
• Identify opportunities to optimize business processes and implement system improvements
• Design configurable solutions wherever possible instead of customizations
• Write review and approve FDDs created by other ERP analysts
• Design and implement interfaces to other business applications
• Apply system solutions to business problems through the design and programming of D365 / AX
• Keep abreast of emerging technologies around Dynamics 365
• Develop new functionality and integrations with other systems as required to support business growth
• Collaborate with other functional and technical D365 ERP team members within the ERP Team and other groups within the IT Department
• Assist with enhance and support activities conducting user training solving break-fixes gathering requirements unit and regression testing for sprint and project items
• Provide business analysis and recommend best courses of action focusing on business processes first technology second
• Review analyze and evaluate business systems and end-user needs
• Propose solutions to best meet the requirements of the organization
• Work with end users to solve day-to-day business problems using the functionality of D365 MS Dynamics AX
• Set up procedures and testing methods to ensure the ongoing accuracy of data maintained within all applications
• Act as liaison between the organization and application vendors as required for implementation problem resolution application upgrades and bug fixes
• Provide support and training to the user community

Qualifications :

• Over 15 years of ERP support and implementation experience with a minimum of 10 years of hands-on experience with configuring designing debugging and testing Dynamics AX or D365 F&O for a global company
• Broad D365 functionality expertise across Finance & Project Accounting modules
• Extensive experience with localizations around VAT Fixed assets and statutory reporting
• Extensive experience migrating data from legacy systems into D365 / AX
• Extensive experience integrating third-party systems / ISVs with AX / D365
• Strong knowledge of basic finance daily and month-end procedures and currency conversions
• General knowledge of accounting principles and their flow in D365
• Experience with Financial Reporter & PowerBI
• Proficient with Excel and data skills
• Experience troubleshooting within AX / D365 application
• Ability to work independently with minimal supervision
• Proven creative problem-solving ability and strategic thinking
• Highly organized and able to work well with employees at all levels in the organization
• Excellent customer service skills with the ability to interact with different levels of internal customers
• Excellent organizational skills with the ability to balance multiple demands and thrive in a collaborative environment
• Working knowledge of planning and execution of data conversion and integration processes as part of an AX / D365 deployment

Not Required but a Plus :

• MS Dynamics AX / D365 certifications
• Experience supporting highly interfaced ERP environments
• Knowledge of the professional services industry

Education :

• Bachelors Degree in Computer Science Accounting / Financial or other technical field
• MS Dynamics AX / D365 certification is highly desirable

Work Location(s) :

• Remote USA or Canada

Physical and Mental Job Qualifications

We welcome applications from individuals with disabilities. If you are an individual with a disability and would like to request a reasonable adjustment in relation to any of the above please email and include Applicant Adjustment within the subject line with your request and contact information.

Some of the Benefits We Have Include

J.S. Held understands all of our employees are people and sometimes life needs flexibility. We work to always provide an environment that best supports and suits our teams needs.

• Our flexible work environment allows employees to work remotely when needed
• Generous Annual Leave Policy

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

By submitting your application you acknowledge that you have read the J.S. Held Online Privacy Noticeand hereby freely and unambiguously give informed consent to the collection processing use and storage of your personal information as required and described therein.

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EEO and Job Accommodations

We embrace diversity and our commitment to building a team and environment that fosters professional and personal enrichment is unwavering. We are greater when we are equal!

J.S. Held is an equal opportunity employer that is committed to hiring a diverse workforce. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected Veteran status age or any other characteristic protected by law.

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Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work : Employment Type :

Full-time

Key Skills

Experience : years

Vacancy : 1

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