Microsoft 365 Collaboration & Solutions Specialist
IDEKA Services Conseils
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Job summary
IDEKA Services Conseils is seeking a Microsoft 365 Collaboration & Solutions Specialist to support, administer, and enhance the Microsoft 365 collaboration platform. You will work with SharePoint Online, Teams, OneDrive for Business, Power Platform, and Copilot to deliver business-focused solutions and modernization of processes.
You will partner with business stakeholders to automate workflows, govern security, and optimize adoption while ensuring a secure and well-governed Microsoft 365
Qualifications
- Experience with large-scale SharePoint Online migrations.
- Experience implementing document management and records-oriented collaboration solutions.
- Experience supporting Microsoft Copilot or other AI-enabled productivity capabilities.
- Relevant Microsoft certifications in Microsoft 365, SharePoint, or Power Platform.
Responsibilities
- Administer and support SharePoint Online, Microsoft Teams, OneDrive for Business, Microsoft Lists, Microsoft Forms, Microsoft Copilot, and related collaboration services.
- Monitor service health and support day-to-day operational activities.
- Troubleshoot platform incidents and coordinate with internal teams and Microsoft support when required.
- Support platform configuration, optimization, licensing activities, and adoption initiatives.
- Develop, maintain, and support Power Automate workflows and Power Apps solutions.
Skills
Tools
Job description
The Microsoft 365 Collaboration & Solutions Specialist will support, administer, and enhance the Microsoft 365 collaboration platform while delivering business-focused solutions using SharePoint Online, Microsoft Teams, OneDrive for Business, Power Platform, and Microsoft Copilot.
The consultant will partner with business stakeholders to modernize processes, develop digital workplace solutions, automate workflows, and support a secure and well-governed Microsoft 365 environment.
The ideal resource will bring a strong combination of Microsoft 365 administration, SharePoint solution delivery, Power Platform development, business analysis, technical troubleshooting, and stakeholder engagement skills.
- Administer and support SharePoint Online, Microsoft Teams, OneDrive for Business, Microsoft Lists, Microsoft Forms, Microsoft Copilot, and related collaboration services.
- Monitor service health and support day-to-day operational activities.
- Troubleshoot platform incidents and service requests, coordinating with internal teams and Microsoft support when required.
- Support platform configuration, optimization, licensing activities, and adoption initiatives.
- Design, configure, and maintain SharePoint Online sites, document libraries, lists, and collaboration workspaces.
- Support migrations from file shares and legacy collaboration platforms to Microsoft 365.
- Configure and troubleshoot permissions, security groups, inheritance, and access controls.
- Assist site owners with solution enhancements, troubleshooting, governance, and best practices.
- Support information architecture, document management, and content lifecycle initiatives.
- Develop, maintain, and support Power Automate workflows.
- Design, build, and enhance Power Apps solutions that address business requirements.
- Identify and implement workflow automation and process improvement opportunities.
- Support the solution lifecycle, including requirements, design, testing, deployment, documentation, operational handoff, and ongoing maintenance.
- Apply reusable, supportable, and sustainable solution design practices.
- Work directly with business stakeholders to gather requirements and understand operational challenges.
- Analyze existing processes and recommend practical Microsoft 365-based solutions.
- Translate business requirements into secure, supportable, and maintainable solutions.
- Contribute to digital workplace, collaboration, reporting, and automation initiatives.
- Follow established Microsoft 365 governance, security, compliance, and data protection standards.
- Support access reviews, site ownership activities, and lifecycle management processes.
- Ensure delivered solutions align with organizational standards and information management requirements.
- Maintain technical documentation, solution records, operating procedures, and support materials.
- Provide Tier 2 and Tier 3 support for Microsoft 365 collaboration technologies.
- Resolve incidents, service requests, and platform-related issues within agreed priorities.
- Create knowledge articles, technical documentation, user guides, and solution support materials.
- Provide knowledge transfer to internal team members and business stakeholders.
- Collaborate effectively with internal technology teams, vendors, and Microsoft support.
- Configured, tested, documented, and supportable Microsoft 365 collaboration solutions.
- Production-ready Power Automate workflows and Power Apps solutions aligned with approved business requirements.
- SharePoint Online sites, libraries, lists, permissions, and information structures configured according to organizational standards.
- Completed migration, enhancement, remediation, and operational support assignments.
- Current technical documentation, support procedures, user guidance, and knowledge-transfer materials.
- Clear status reporting, risk identification, issue escalation, and handoff of completed work to internal support teams.
SharePoint Online; Microsoft Teams; OneDrive for Business; Microsoft Lists; Microsoft Forms; Microsoft Copilot
Power Automate; Power Apps; Power BI and Dataverse are preferred
ShareGate or similar migration tools; PowerShell; JSON; basic scripting concepts; Microsoft Graph is preferred
- Experience supporting large-scale SharePoint Online migrations or modernization initiatives.
- Experience implementing document management and records-oriented collaboration solutions.
- Experience supporting Microsoft Copilot or other AI-enabled productivity capabilities.
- Experience working in a large, distributed, or manufacturing enterprise environment.
- Relevant Microsoft certifications in Microsoft 365, SharePoint, or Power Platform.
- Strong Microsoft 365 collaboration and SharePoint Online expertise.
- Strong Power Platform development and workflow automation capabilities.
- Excellent stakeholder engagement and communication skills.
- Ability to independently organize work, manage competing priorities, and drive assignments to completion.
- Strong analytical, troubleshooting, documentation, and knowledge-transfer abilities.
- Ability to balance operational support responsibilities with project and solution delivery.
- Customer-focused, collaborative, accountable, and adaptable working style.
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