Microsoft 365 and Copilot Specialist

Teck Resources Limited; Vancouver; On-site; CAD 100,000 - 140,000; Full time

Job summary

Teck Resources Limited, located in Vancouver, seeks a Microsoft 365 Copilot Specialist to help business users embrace Copilot Premium and related agent capabilities across 365 apps. You will focus on user support, training, and practical guidance, while promoting responsible AI use and governance.

You will partner with IT and business teams to deliver enablement content, run sessions, and capture feedback for continuous improvement.

Qualifications

• Deep knowledge of Microsoft 365 Copilot Premium and Copilot in 365 apps.
• Strong facilitation, mentoring, and plain-language communication skills.
• Experience in business-user adoption, digital workplace enablement, and training.
• Familiarity with Copilot Studio, Agent Builder, and SharePoint agents.
• Ability to translate AI, privacy, security, permissions into practical guidance.
• Experience with enterprise AI adoption and governance concepts.
• Experience creating enablement content (guides, videos, newsletters).
• Microsoft certifications related to 365, Copilot, Power Platform, security/compliance.
• Spanish language proficiency is an asset.

Responsibilities

• Be a courageous safety leader, adhere to safety and environmental rules.
• Provide functional support and training for Copilot experiences in Teams, Outlook, Word, Excel, PowerPoint, and other 365 apps.
• Triage access, licensing, behaviour guidelines, agent discovery, content quality, permissions, and support routing.
• Support champion networks, community sessions, and enablement for Copilot adoption.
• Capture user feedback, adoption barriers, and value opportunities for improvement.
• Solution design support with Copilot Studio, Dataverse, Code Apps and Power Automate.
• Guide business users through use-case definition, knowledge-source readiness, testing, ownership, publishing.
• Build job aids, FAQs, newsletters, training materials, and success stories.
• Reinforce responsible AI practices, privacy expectations, and data handling.
• Partner with Service Desk, Security, Privacy, Legal, Data Governance, Communications.

Skills

Microsoft 365 Copilot

Facilitation & mentoring

User adoption & training

Agent & governance knowledge

AI concepts to guidance

Enterprise AI governance

Enablement content creation

Certifications in 365 Copilot/Power

Spanish language (asset)

Tools

Copilot Studio

Agent Builder

SharePoint agents

Job description

Located in the heart of downtown Vancouver, between the Pacific Ocean and the Coast Mountains, Teck’s Corporate Office sits in one of Canada’s most culturally diverse cities.

Surrounded by world-renowned nature and globally inspired cuisine, the office brings together many of Teck’s corporate functions - all working toward Teck’s purpose of providing the essential resources the world relies on.

Role Overview

The Microsoft 365 & Copilot Specialisthelps business users confidently and responsibly embrace Microsoft 365 Copilot Premium and the agent capabilities enabled across Microsoft 365 and Power Platform. The role focuses on user support, training, clear communication, mentoring, feedback loops, and practical guidance for Copilot and custom agents.

The emphasis is helping business users understand what Copilot and agents can do, when to use them, how to use them responsibly, and how to get support.

Responsibilities

• Be a courageous safety leader, adhere to and sponsor safety and environmental rules and procedures
• Provide functional support and training for Copilot Chat and Copilot experiences in Teams, Outlook, Word, Excel, PowerPoint, and other Microsoft 365 apps.
• Triage common issues related to access, licensing, behaviour encouraged within guidelines, agent discovery, content quality, permissions, and support routing.
• Support champion networks, community sessions, and targeted enablement for teams adopting Copilot and agents.
• Capture user feedback, adoption barriers, support themes, success stories, and value opportunities for continuous improvement.
• Solution design support with related technologies such as Copilot Studio, Dataverse, Code Apps and Power Automate.
• Guide business users and agent owners through use case definition, knowledge source readiness, testing, ownership, publishing readiness, and post-launch support expectations.
• Build clear job aids, FAQs, timely examples, Teams posts, newsletters, training materials, and success stories.
• Reinforce responsible AI practices, privacy expectations, permissions awareness, data handling, and source-quality considerations.
• Partner with Service Desk, Security, Privacy, Legal, Data Governance, Communications, and business collaborators on mentorship and blocking issues.

Qualifications

• Deep knowledge of Microsoft 365 Copilot Premium, Copilot Chat, and Copilot experiences in Microsoft 365 apps.
• Strong facilitation, ability to mentor, collaborator engagement, writing, editing, storytelling, and plain-language communication skills.
• Experience in business-user adoption, digital workplace enablement, training, communications, organizational transitions, or technology support.
• Familiarity with agents, grounding, instructions, knowledge sources, actions/tools, ownership, testing, feedback, and lifecycle support.
• Familiarity with Agent Builder, SharePoint agents, Copilot Studio agents, and when to use each pattern.
• Ability to translate AI, privacy, security, permissions, and governance concepts into practical user guidance.
• Organized, diligent, service-minded, and comfortable handling multiple adoption and support activities.
• Experience with enterprise AI adoption, responsible AI, Microsoft 365 governance, or digital workplace transformation.
• Experience creating enablement content such as guides, videos, presentations, newsletters, or learning pathways.
• Microsoft certifications related to Microsoft 365, Copilot, Copilot Studio, Power Platform, adoption, change management, or security/compliance.
• Spanish language proficiency is an asset.

Why Teck

At Teck, your work matters—to the world, to our communities and to your future.

As a leading Canadian resource company, we focus on responsibly providing the metals essential for global development and the energy transition while caring for the people, communities and land that we love. We do this guided by our values that, together, form The Teck Way. At Teck, you’ll find purpose-driven work, a culture of respect and inclusion, and the opportunity to grow your career while helping build a better world.