Merchandising Technician - TGH OP

University Health Network; Toronto; On-site; CAD 29,000 - 43,000; Part time

Benefits offered by this job

HOOPP pension plan

Transit access

Flexible work environment

Development opportunities

Corporate discounts

On-site gym access

Job summary

University Health Network (UHN) seeks a Merchandising Technician for the Outpatient Pharmacy at Toronto General Hospital. Working under the Operations Manager, you will support ordering, pricing and stocking of prescription and non-prescription items across multi-site outpatient pharmacies.

The role emphasizes customer service, merchandising, cashier duties, and coordination of promotions. The position is casual with 95% standing, lifting up to 15 lbs, and a closing date of October 1, 2026.

Qualifications

• Grade 12 or recognized equivalent.
• One year merchandising experience, preferably in healthcare.
• Strong verbal and written communication skills.
• Strong interpersonal, organizational and time management skills.
• Computer skills: MS Word and basic Excel.
• Knowledge of Pharmacy operations and regulations.
• Knowledge of WHMIS requirements.
• Compliance with confidentiality requirements.
• Satisfactory attendance.
• Preferred: six months technical experience in a retail/pharmacy.

Responsibilities

• Order, receive, and price prescription and non-prescription items for multiple sites.
• Perform merchandising and cashier duties.
• Organize revenue-generating promotions to attract customers.
• Provide excellent customer service.
• Coordinate return of stale-dated merchandise.
• Communicate with Pharmacy staff.
• Support pharmacy operations with technical tasks.
• Stand 95% of shift and lift items over 15 lbs.
• Assist with packaging and delivery of prescriptions.
• Coordinate compression stockings fitting and sales.

Skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Time management

Confidentiality

Customer service

Education

Grade 12 or equivalent

Tools

MS Word

Excel

Job description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Position Details

• Union: Non-Union
• New or Replacement: New
• Site: Toronto General Hospital
• Department: Outpatient Pharmacy
• Reports to: Manager, Outpatient Pharmacy
• Wage Range: $20.83 - $31.25 per hour.
• Hours: Varies
• Status: Casual
• Closing Date: October 1, 2026

Position Summary

Working under the direction of the Operations Manager and Operations Coordinator, the Merchandising Technician will fulfill tasks to support operations effectively and efficiently, while providing exemplary Customer Service.

Duties

• Responsible for maintaining responsibility for ordering, receiving, and pricing prescription and non-prescription items for multi-site outpatient pharmacies
• Performs merchandising and cashier functions
• Organizing revenue-generating promotions to attract customer interest
• Provides great customer service
• Coordinating the return of stale-dated merchandises and other products
• Communicating with other Pharmacy personnel
• Performing technical functions in support of the Pharmacy
• Performing cross-functional duties, within scope of authority
• Performing other duties consistent with the job classification, as required
• Requires lifting items or bending, such as cases of nutritional products greater than 15lbs which are sold by the case, merchandising/stocking cases of beverages
• Requires standing 95% of the shift
• Requires assisting with packaging and sending prescription deliveries and reconciling invoices
• Requires compression stockings fitting for patients and/or customers and coordination of compression stockings sales.

Qualifications

• Grade 12 or recognized equivalent
• One (1) year related merchandising experience preferably in the healthcare industry
• Very good verbal and written communication skills
• Very good interpersonal skills
• Very good organizational and time management skills
• Computer Skills: MS Word and basic Excel an asset
• Knowledge of Pharmacy operations, practices and regulations
• Knowledge of applicable legislation i.e. Health Professions Regulations Act, etc.
• Knowledge of Workplace Hazardous Material Information System (W.H.M.I.S.) requirements
• Compliance with established confidentiality requirement
• Satisfactory attendance
• Preferred, six months technical experience in a retail/community Pharmacy

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.