Mental Health Intake Agent - 6-Month Contract

Dialogue; Canada; Hybrid; CAD 42,000 - 64,000; Part time

Job summary

Dialogue is seeking a Mental Health Intake Agent to join our team on a temporary six-month contract. You will be the clinical first point of contact for members requesting access to mental health services to ensure they are connected with the right professional.

Through empathetic, brief consultations, you will assess mental health history and communicate the next steps in care. You will document notes in the EMR and help refine the intake experience with a collaborative, multidisciplinary team.

Qualifications

• Bachelor's degree in mental health or social services (e.g., Social Work, Psychology).
• Minimum 2 years of direct experience with individuals experiencing mental health or psychosocial issues.
• Ability to listen and remain calm and empathetic in stressful situations.
• Availability to work a minimum of 21 hours per week, including days, evenings, and weekends.

Responsibilities

• Assess the mental health needs of members on the platform.
• Provide information about Dialogue's mental health professionals and triage decisions.
• Set expectations for care journeys and create a positive intake experience.
• Collaborate with a multidisciplinary team to improve triage processes.
• Document clinical notes and outcomes in the electronic medical record.

Skills

Empathy

Active listening

Calm under pressure

Education

Bachelor's degree in mental health or related field

2+ years direct mental health experience

Job description

Dialogue is seeking a Mental Health Intake Agent to join our team on a temporary six-month contract. You will be the clinical first point of contact for members requesting access to mental health services to ensure they are connected with the right professional.

Through empathetic, brief consultations, you will assess mental health history and communicate the next steps in care. You will document notes in the EMR and help refine the intake experience with a collaborative, multidisciplinary team.