Evening & Weekend Mental Health Care Coordinator

Dialogue; Canada; A distancia; CAD 30.000 - 41.000; A tiempo parcial

Descripción de la vacante

Dialogue is seeking a Mental Health Care Coordinator to join our team to ensure patients have a supportive and unforgettable experience throughout our Mental Health+ program and Employee Assistance Program. You will work closely with the Manager, Member Services to accompany patients through their journey and ensure safety and quality of care.

The role requires a Bachelor’s in psychology or related field, a passion for mental health, and strong customer service.

Formación

• A passion for mental health, quality of care, and improving team processes and understanding.
• Available to work a minimum of 21 hours on evenings and weekends, as our schedule covers both day and evening shifts (6 AM to midnight, weekdays and weekends)
• A strong sense of empathy, time-management, critical thinking, attention to detail, and excellent customer service
• Pursuing or attained a Bachelor’s degree in psychology or in any mental health-related field
• Experience in customer service, healthcare or administrative role

Responsabilidades

• Greeting new patients in the program and accompany them through their journey
• Checking in and following up on active cases, assist physicians and psychologists in their related tasks
• Analyzing cases and providing the best possible solutions to our members
• You will be responsible for patient safety in your member-facing role

Conocimientos

Mental health passion

Empathy

Time management

Critical thinking

Customer service

Educación

Bachelor’s degree in psychology or mental health field

Descripción del empleo

Dialogue is seeking a Mental Health Care Coordinator to join our team to ensure patients have a supportive and unforgettable experience throughout our Mental Health+ program and Employee Assistance Program. You will work closely with the Manager, Member Services to accompany patients through their journey and ensure safety and quality of care.

The role requires a Bachelor’s in psychology or related field, a passion for mental health, and strong customer service.