Mental Health Specialist Dispatch, Temporary

Dialogue; Canada; Hybrid; CAD 42,000 - 64,000; Part time

Job summary

Dialogue is seeking a Mental Health Intake Agent to join our team on a temporary six-month contract. You will be the clinical first point of contact for members requesting access to mental health services to ensure they are connected with the right professional.

Through empathetic, brief consultations, you will assess mental health history and communicate the next steps in care. You will document notes in the EMR and help refine the intake experience with a collaborative, multidisciplinary team.

Qualifications

• Bachelor's degree in mental health or social services (e.g., Social Work, Psychology).
• Minimum 2 years of direct experience with individuals experiencing mental health or psychosocial issues.
• Ability to listen and remain calm and empathetic in stressful situations.
• Availability to work a minimum of 21 hours per week, including days, evenings, and weekends.

Responsibilities

• Assess the mental health needs of members on the platform.
• Provide information about Dialogue's mental health professionals and triage decisions.
• Set expectations for care journeys and create a positive intake experience.
• Collaborate with a multidisciplinary team to improve triage processes.
• Document clinical notes and outcomes in the electronic medical record.

Skills

Empathy

Active listening

Calm under pressure

Education

Bachelor's degree in mental health or related field

2+ years direct mental health experience

Job description

Mental Health Specialist Dispatch, Temporary

About Dialogue

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:

• Impact
• Community
• Growth

Feel like you can make a difference? Good news, we saved you a seat!

Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact [e-mail].

AI Disclosure Statement

To ensure an efficient and fair review process, we utilize artificial intelligence tools to assist in the initial screening and assessment of applicants for this role.

Dialogue only contacts candidates through official @dialogue.co email addresses. We never request payment, gift cards, or personal financial information at any stage of hiring, and we never extend an offer without a structured interview process. All open roles are listed exclusively at dialogue.co/en/careers. If you receive a suspicious communication claiming to be from Dialogue, do not respond — report it to [e-mail] and verify the role on our official careers page.

Your role asMental Health Specialist Dispatch, Temporary

Dialogue is seeking a Mental Health Intake Agent to join our team on a t emporary, 6-month contract to take part in our mission to help people improve their wellbeing.

Reporting to Sarine Moumdjian, Senior Manager, Member Services, you will act as a clinical first point of contact for members who request access to our mental health services to ensure that they are connected with the right professional based on their needs. Through an empathetic and compassionate approach, you will conduct brief video or phone consultations to quickly assess our members' mental health history and communicate to members what the next step in their healthcare journey will be.

What you'll be doing

• Assessing the mental health needs and requests of our members on the platform
• Providing information about Dialogue's team of mental health professionals and communicating the triage decisions
• Setting expectations for our members' care journeys and creating a delightful intake experience
• Working with a multidisciplinary team to iterate and improve the triage experience through the development of new resources and processes
• Documenting clinical notes, impressions and outcomes on the electronic medical record database

We'd love to hear from you if you have

• Bachelor's degree in a related field of mental health or social services (e.g., Social Work, Psychology, etc.)
• 2+ years of experience working directly with individuals experiencing mental health or psychosocial issues
• Ability to listen and remain calm and empathetic while working with individuals experiencing stressful and difficult situations
• Availability to work a minimum of 21 hours per week, including days, evenings, and weekends
• Desire to work in an environment that encourages autonomy, professionalism and versatility
• Experience working with a multidisciplinary team (an asset)