Memory Living Manager

Chartwell Retirement Residences; Hamilton; On-site; CAD 75,000 - 110,000; Full time

Job summary

Chartwell Retirement Residences is seeking a Memory Living Manager in Ontario to lead a specialized neighborhood focused on the social impact of Alzheimer’s and dementia. You will create a secure, engaging, and relationship-centered home, acting as the bridge between residents, families, and the care team to deliver the highest quality of life.

You’ll oversee program standards, coach staff, and coordinate family conferences while promoting meaningful daily activities and a supportive,

Qualifications

• Minimum 3 years’ experience with individuals living with Alzheimer’s/dementia in residential setting.
• Minimum 3 years’ experience in healthcare or senior living management.
• Degree in gerontology, social work, or related field.
• Nursing license (RPN/LPN) in province is an asset.
• Specialized training in dementia care methods is an asset.
• Strong communication, empathy and problem-solving skills.
• Leadership abilities demonstrated with team collaboration.
• Proficiency in Microsoft Office is expected.
• Valid driver's license or reliable transportation.

Responsibilities

• Lead Memory Living Neighborhood and ensure program standards.
• Build trust-based relationships with residents and families.
• Develop and implement individualized, person-centered life plans.
• Coach and support care team to foster collaboration.
• Coordinate family conferences and care meetings.
• Ensure a clean, safe and engaging neighborhood environment.
• Promote meaningful daily activities and social connections.

Skills

Leadership abilities

Communication skills

Empathy

Problem-solving

Microsoft Office

Driver's license

Tech-savvy (AI tools)

Education

Degree in gerontology or related field

Specialized dementia care training (GPA, PIECES, Montessori)

Nursing license (RPN/LPN) asset

Tools

Microsoft Office suite

AI & digital platform tools

Job description

The Opportunity

Do you have a passion for supporting individuals living with Alzheimer’s or dementia, and the leadership skills to inspire a dedicated care team? As the

Job Description

Do you have a passion for supporting individuals living with Alzheimer’s or dementia, and the leadership skills to inspire a dedicated care team? As the Memory Living Manager at Chartwell, you’ll lead a specialized neighborhood that focuses on the social impact of Alzheimer’s and dementia, creating a secure, engaging, and relationship-centered home. Your role will be the bridge between residents, families, and team members—ensuring everyone works together to deliver the highest quality of life possible.

What You’ll Do

• Lead and oversee all aspects of the Memory Living Neighborhood, ensuring program standards are met
• Build strong, trust-based relationships with residents and families as the primary point of contact
• Develop and implement individualized, person-centered life plans
• Support and coach team members, fostering a positive, collaborative work environment
• Coordinate family conferences, care meetings, and educational opportunities
• Ensure the neighborhood environment is clean, safe, and engaging
• Promote meaningful daily activities that encourage spontaneity and social connection

What You’ll Bring

• Minimum of three years' experience working with individuals living with Alzheimer’s or dementia in a residential setting
• Minimum of three years' experience in a healthcare or senior living management, preferred
• Degree in gerontology, social work/social service worker, therapeutic recreation, or related field
• Current nursing license (RPN/LPN) in the province of employment is an asset (not required)
• Specialized training in dementia care methods (GPA, P.I.E.C.E.S., Montessori, Dementia ability), an asset
• Exceptional communication, empathy, and problem-solving skills
• Strong leadership abilities with a track record of fostering team collaboration
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Valid Driver’s License, or reliable means of transportation

What We Offer

• A safe, inclusive workplace where you’re supported and appreciated
• Competitive compensation and benefits
• Opportunities for leadership development and career growth
• A warm, welcoming culture inspired by our vision of making people’s lives better, driven by our mission to create happy, healthy, and meaningful lives for our residents

Additional Requirements

• Flexible availability, including potential evenings, weekends, holidays, and on-call shifts
• Ability to respond effectively to emergency situations
• Willingness to travel within the province for training or support
• Commitment to confidentiality and health & safety standards
• Comfort using AI and other digital platform systems and tools to support daily work
• Clear Criminal Background Check, VSS and TB Test where required

About Us

At Chartwell, we’re all about Making People’s Lives BETTER: the lives of our residents and their families, and the lives of our employees. Join an exceptional group of diverse, inspiring, and caring people who are empowered to provide personalized, human experiences for our residents and staff through the connections they make every day within our communities.

Chartwell’s commitment to diversity and inclusivity is a commitment to hiring people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work. We are an equal opportunity employer and welcome applications from a wide range of qualified candidates, including people with disabilities. If you have questions or require assistance with the application process, please email [e-mail] or call 1-888-663-6448.

Chartwell may use artificial intelligence to assist in screening and assessing applicants for this position.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.