Membership Services Representative - 12 Month Limited Term

Law Society; Calgary; On-site; CAD 43,000 - 52,000; Full time

Job summary

The Law Society of Alberta regulates the legal profession and operates a Membership department delivering applications processing and inquiries handling. As a Membership Services Representative, you will process applications, manage profiles, ensure regulatory compliance, and support online transition while delivering excellent customer service in a fast-paced setting.

This 12-month limited-term role is on-site in Calgary with a focus on accuracy, teamwork, and upholding data integrity across

Qualifications

• Minimum 3-5 years of administrative experience.
• Experience in an e-commerce environment is an asset.
• Excellent customer service, communication, time management and organizational skills.
• Experience managing a high-volume workload.
• Excellent attention to detail and comprehension skills.
• Demonstrated ability to take initiative to ensure goals are met.
• Problem solving and trouble-shooting skills.
• Ability to multi-task in a fast-paced environment.
• Reliable, flexible and adaptable.
• Proficient with Word, Excel, Outlook and SharePoint.

Responsibilities

• Communicate with customers in a courteous, attentive and knowledgeable way.
• Process membership applications and update lawyer profiles in accordance with regulatory requirements.
• Make informed decisions within the Law Society’s regulatory framework and elevate to Membership Legal Services when required.
• Support the overall functioning of the department across multiple transactions.
• Identify, document and support continuous improvement initiatives.
• Support the transition of key business transactions online.
• Develop and maintain professional working relationships across multiple departments.
• Maintain strong data integrity standards for database entries.
• Process membership status applications.
• Process student applications and enrollments.
• Convert students and mobility profiles to members in the database.
• Update changes to status and contact information in the database.
• Assist with the Practice Readiness Education Program (PREP).
• Process Canadian Lawyer applications from other Canadian jurisdictions.
• Review and process foreign lawyer applications to confirm eligibility and qualification.
• Administer permit applications for Professional Corporations and Limited Liability Partnerships.
• Review and process amendments to Professional Corporations and Limited Liability Partnerships.
• Coordinate refund requests with Accounting.
• Support data stewardship through reconciliations, reporting, monitoring and corrections.
• Participate in internal and multi-department projects.
• Support the transition of key transactions to e-commerce and ongoing e-business improvements.
• Other tasks as assigned.

Skills

Customer service

Communication

Time management

Organizational skills

Attention to detail

Problem solving

Multi-tasking

Team player

Tools

Word

Excel

Outlook

SharePoint

Job description

Membership Services Representative - 12 Month Limited Term

Job Category: Customer Service

Requisition Number: MEMBE001474

• Posted : August 18, 2026
• Full-Time
• On-site

Locations

Showing 1 location

• Travel Required : No

Description

The Law Society of Alberta (LSA) regulates the legal profession in the public interest.

In alignment with the Law Society’s vision, mission, and strategic plan, the Membership department provides membership application and processing support while handling inquiries related to membership status, indemnity changes, and renewals. Specifically, Membership is responsible for administration of applications, status changes, the mobility of interjurisdictional members, and Professional Corporation and Limited Liability Partnerships. The department also manages the Admission Program for Students-at-Law and supports the annual fee billing cycle for both the Law Society of Alberta and Alberta Lawyers Indemnity Association.

The Membership Services Representatives (MSR’s) share the responsibility for the administration of applications and business services outlined below. The MSR's are a strong group of customer service oriented team members who work together in a fast-paced environment with a high volume workload. The MSR role requires an aptitude towards trouble-shooting and the ability to develop skills to interpret the Law Society Rules and Legal Profession Act, as well as an understanding of the regulatory role of the Law Society.

Success in this position requires excellent communication and time management skills allied with the ability to manage multiple priorities while working in a self-motivated environment. A strong aptitude for providing excellent customer service is essential.

Key Responsibilities

As a member of the Membership team you will:

• Communicate with customers in a courteous, attentive and knowledgeable way;
• Process membership applications and update lawyer profiles in accordance with regulatory requirements
• Make informed decisions within the Law Society’s regulatory framework and elevate to Membership Legal Services when required
• Support the overall functioning of the department across multiple transactions
• Identify, document and support continuous improvement initiatives
• Support the transition of key business transactions online
• Develop and maintain professional working relationships across multiple departments
• Maintain strong data integrity standards for database entries
• Process membership status applications
• Process student applications and enrollments
• Convert students and mobility profiles to members in the database
• Update changes to status and contact information in the database
• Assist with the Practice Readiness Education Program (PREP)
• Process Canadian Lawyer applications from other Canadian jurisdictions
• Review and process foreign lawyer applications to confirm eligibility and qualification
• Administer permit applications for Professional Corporations and Limited Liability Partnerships
• Review and process amendments to Professional Corporations and Limited Liability Partnerships
• Coordinate refund requests with Accounting
• Support data stewardship through reconciliations, reporting, monitoring and corrections
• Participate in internal and multi-department projects
• Support the transition of key transactions to e-commerce and ongoing e-business improvements
• Other tasks as assigned

Qualifications

• Minimum 3-5 years of administrative experience
• Experience working in an e-commerce environment is considered an asset
• Excellent customer service, communication, time management and organizational skills
• Experience managing a high-volume workload
• Excellent attention to detail and comprehension skills
• Demonstrated ability to take initiative to ensure goals are met
• Problem solving and trouble-shooting skills
• Ability to multi-task in a fast-paced environment
• Reliable, flexible and adaptable
• Intermediate or stronger skills in Word, Excel, Outlook and SharePoint
• A team player who is able to work independently with minimal supervision

About the Law Society of Alberta

The Law Society of Alberta regulates the legal profession in the public interest by promoting and enforcing a high standard of professional and ethical conduct by Alberta lawyers.

Whilewe do not provide legal advice on specific cases, from our unique perspective as the regulator, we actively work with members of the justice system to improve the administration of justice for all Albertans.