Student Services Assistant

University of Alberta; Edmonton; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

The University of Alberta's Faculty of Law seeks a Student Services Assistant to provide front-line support in the student service center at North Campus Edmonton. This in-person role greets visitors, handles inquiries, and supports daily operations with discretion and professionalism.

You will assist with student records, exam coordination, events, and facilities coordination. A diploma in office administration and at least 12 months of administrative experience are preferred; strong skills in

Qualifications

• Minimum an office administration diploma; equivalent combinations of experience and education will be considered.
• Minimum 12 months administrative experience.
• Advanced computer skills including Microsoft Office and Google applications.
• Ability to take initiative and work independently and accountably in a positive manner.
• Ability to embrace change, adapt to new information, and work proactively and positively in an evolving organizational context.
• Ability to set priorities and manage changing/conflicting priorities and tight deadlines.

Responsibilities

• Greet visitors and handle inquiries in a confidential manner; act as the first point of contact for general inquiries.
• Oversee the student services office, including mail, couriers, photocopiers, and procurement of office supplies.
• Support planning and delivery of faculty and student events, including catering and setup/teardown.
• Oversee equipment sign-out for students and space bookings; manage communications and notices.

Skills

Office administration

Administrative experience

Microsoft Office

Google applications

Initiative

Time management

Education

Office administration diploma

Tools

Microsoft Office Suite

Google Workspace

Job description

Job Description

This position has a term length of 1 year plus 1 day.

Location

This role is in-person at North Campus Edmonton.

The primary functions of the Student Services Assistant are to support the Faculty of Law by performing a wide array of administrative tasks involved in the daily operations of the faculty, including front-line support. This role is an essential student facing role and acts as the first line of communication with many of our students and prospective students in our student service center.

Responsibilities

General Administrative Support:

• Ensures all visitors to the Student Services office are greeted accordingly and that inquiries are handled in a proficient and confidential manner; act as the first point of phone contact for general inquiries about the Faculty of Law and Law student services.
• Oversee the student services office, including: mail /courier, photocopiers, procurement of office supplies, access requests, etc.
• Supports the planning and delivery of faculty and student events (on and off site) including ordering catering, hosting, event set-up/tear-down, communications, etc.
• Oversee equipment sign-out for students and student space bookings
• Sends out communications to students on a variety of matters and oversee posters and printed communications in common areas of the law center.

Student Services Support

• Assists with maintaining student electronic and paper files (via Alfresco, PeopleSoft, electronic Prizes and Awards Forms, etc.)
• Assists with all other student services functions during peak periods, including: admissions, prizes and awards, recruitment and student wellness programming.
• Assists with collection and distribution of academic materials between student and faculty members.
• Assists with exam coordination and delivery, including proctoring, picking up and dropping off exams with Student Accessibility Services, etc.

Facilities Support

• Acts as the primary point of contact for facilities on both work requisitions and maintenance requests for the first and second floors of law center; ensure all work is completed accordingly.
• Distributes building notices (e.g., shutdowns, etc.), both electronically and posting printed notices.
• Manages and assigns One Card access for all incoming and current students
• Ensures law classrooms are setup appropriately, including equipment and furniture configuration and appropriate access and signage.

Qualifications

• Minimum of office administration diploma; equivalent combinations of experience and education will be considered
• Minimum 12 months administrative experience
• Advanced computer skills including Microsoft Office and Google applications
• Ability to take initiative and work independently and accountably in a positive manner
• Ability to embrace change, adapt to new information, and work proactively and positively in an evolving organizational context
• Ability to set priorities and manage changing/conflicting priorities and tight deadlines

Benefits

This position offers a comprehensive benefits package.

Employment Conditions

This position is subject to all applicable terms and conditions of the collective agreement between the Governors of the University of Alberta and the Non-Academic Staff Association (NASA).

About Us

The University of Alberta, its buildings, labs and research stations are primarily located on the territory of Néhiyaw (Cree), Niitsitapi (Blackfoot), Métis, Nakoda (Stoney), Dene, Haudenosaunee (Iroquois) and Anishinaabe (Ojibway/Saulteaux), lands that are now known as part of Treaties 6, 7 and 8 and homeland of the Métis. The University of Alberta respects the sovereignty, lands, histories, languages, knowledge systems and cultures of all First Nations, Métis, and Inuit.

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people - from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more .

At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms—physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of belonging and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.

The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Métis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.

L’Université de l’Alberta s’engage à créer une communauté universitaire où chaque personne se sent valorisée, où les obstacles à la réussite sont éliminés et où des connexions enrichissantes peuvent se développer. Nous accueillons les demandes de toutes les personnes qualifiées. Nous encourageons les femmes; Premières nations, Métis et Inuits; membres des groupes minoritaires visibles; personnes handicapées; personnes de toute orientation sexuelle ou identité et expression de genre; et toutes les personnes qui peuvent contribuer à la diversification des idées et à l'université à postuler.

About The Team

Founded in 1912, the Faculty of Law is Western Canada’s oldest law school and a national leader in legal education and scholarship. With approximately 525 JD students and a robust graduate program, it is home to four research groups that provide critical insight and policy expertise: the Wahkohtowin Law Governance Lodge, Health Law Institute, Centre for Constitutional Studies, and Alberta Law Reform Institute.