Membership Operations Manager

Assemble; Toronto; On-site; CAD 50,000 - 55,000; Full time

Benefits offered by this job

Flexible paid time off

12 paid company holidays

Summer hours

Occasional travel

Career growth opportunities

Job summary

Assemble, based in Toronto, is seeking a Member Operations Manager to support the member lifecycle and serve as a key operational resource for the membership team. You’ll ensure accurate member data, efficient processes, and every member touchpoint—from enrollment to ongoing engagement.

This role sits at the intersection of operations, member experience, and community engagement. The ideal candidate brings a process‑driven mindset, Salesforce proficiency, and the interpersonal aptitude to handle

Qualifications

• 2+ years of experience in operations, member services, customer service, or a closely related field.
• Proficiency with Salesforce CRM, including data entry, reporting, and workflow management.
• Excellent organizational skills with the ability to manage multiple concurrent priorities.
• Strong attention to detail and an unwavering commitment to data accuracy and process integrity.
• Professional written and verbal communication skills.
• Service‑oriented mindset with the ability to handle sensitive or complex member situations with discretion and empathy.
• Working knowledge of tools such as Microsoft 365, Zoom, or project management platforms (e.g., Asana, Monday.com).

Responsibilities

• Support the full member lifecycle— onboarding, enrollment, offboarding, suspensions, reactivations, and removals in accordance with organizational policies.
• Maintain accurate member records— ensure data integrity across Salesforce and all integrated platforms through consistent, detail-oriented data management.
• Respond to member inquiries— handle inbound requests promptly and professionally, escalating complex issues as needed.
• Support event registration— Audit event registrations and act as internal liaison between member and delegate teams.
• Administer rewards and gifting— oversee the recognition program including order management, fulfillment, and milestone acknowledgment.
• Optimizes systems and processes— serve as Salesforce admin, document SOPs, identify workflow inefficiencies, and support team training.

Skills

Operations

Customer service

Salesforce

Data accuracy

Communication

Empathy

Microsoft 365

Zoom

Asana

Monday.com

Tools

Salesforce CRM

Microsoft 365

Zoom

Asana

Monday.com

Job description

Salary Range: CA$50,000.00 To CA$55,000.00 Annually

The vast majority of business leaders struggle to make important decisions with certainty. At Assemble, we help enterprise leaders cut through the noise with trusted peer insights that bridge the gap between data overload and decision-making clarity.

Our unique approach leverages peer intelligence – a one-of-a-kind advantage created by convening the right people around the right questions – enabling leaders from top global companies to engage in meaningful discussions and gain actionable insights across diverse industries. From finance to manufacturing, Assemble empowers leaders to make confident, strategic decisions that accelerate progress and innovation.

Learn more about our brands:

• Executive Platforms(executiveplatforms.com) hosts summits that provide senior executives with a unique space to explorenew ideas, innovations, and inspirations, fostering personal and professional growth.
• Board.org(board.org) offers unbiased peer insights from a trusted community – led by expert advisors – that help leaders and their teams at big companies quickly make informed strategic decisions

This role is based at our Toronto HQ, right in the heart of downtown. We move fast, think big, and work hard—but we also have a lot of fun doing it. The energy in our office reflects our culture: ambitious, collaborative, and full of momentum. Whether we’re solving complex challenges, celebrating wins, or sharing a laugh, we show up because we want to—not because we have to. Learn more at www.theassemble.com .

How You’ll Contribute

The Member Operations Manager is responsible to participate and support with the member lifecycle and serving as a key operational resource for the membership team. This individual ensures that member data is accurate, processes run efficiently, and that every member touchpoint — from initial enrollment to ongoing engagement — reflects the organization's commitment to exceptional service.

This role sits at the intersection of operations, member experience, and community engagement. The ideal candidate brings a process-driven mindset, strong Salesforce proficiency, and the interpersonal aptitude to handle sensitive member situations with professionalism and empathy.

In this role you will:

• Supportthe full member lifecycle— onboarding, enrollment, offboarding, suspensions, reactivations, and removalsin accordance withorganizational policies.
• Maintainaccuratemember records— ensure data integrity across Salesforce and all integrated platforms through consistent, detail-oriented data management.
• Respond to member inquiries— handle inbound requests promptly and professionally, escalating complex issues as needed.
• Supporteventregistration— Audit event registrations and act as internal liaison between member and delegate teams.
• Administer rewards and gifting— oversee the recognition program including order management, fulfillment, and milestone acknowledgment.
• Optimizesystems and processes— serve as Salesforce admin, document SOPs,identifyworkflow inefficiencies, and support team training.

What Sets You Up for Success

You don’t need decades of experience to make a big impact here—just the mindset, motivation, and willingness to learn fast. You’ll thrive in this role if you bring:

• 2+ years of experiencein operations, member services, customer service, or a closely related field
• Proficiencywith Salesforce CRM, including data entry, reporting, and workflow management
• Exceptional organizational skills with the ability to manage multiple concurrent priorities without sacrificing quality
• Strong attention to detail and an unwavering commitment to data accuracy and process integrity
• Professional written and verbal communication skills
• Service-oriented mindset with the ability to handle sensitive or complex member situations with discretion and empathy
• Working knowledge of tools such as Microsoft 360, Zoom, or project management platforms (e.g., Asana, Monday.com)

Preferred

• Experience in a membership-based, nonprofit, or community-focused organization
• Familiarity with event coordination or community engagement programming
• Experience administering rewards, recognition, or gifting programs
• Exposure to process documentation, SOP creation, or workflow design

Why You’ll Love Working Here

We work hard, grow fast, and celebrate the wins along the way. At Assemble, you’ll be part of a collaborative team that values progress, people, and purpose. Here’s what you can expect:

• A competitive compensation package
• A Flexible Paid Time Off Policy, 12 paid company holidays, and Summer Hours to help you recharge
• Occasional opportunities to travel and experience our events in person
• Real room to grow your career in a high-growth environment where your contributions matter

The Companyis committed to building a diverse and inclusive workforce where unique experiences are valued, and everyone has the opportunity to contribute. Research has continuously shown that women and people of colour are less likely to apply to jobs unless they meet all of the listed qualifications. We want to help overcome this trend and seek to make space for unique and relevant skills and attributes. So, when applying to the Company, rest assured that your application is reviewed by a living, breathing human being and evaluated based on key competencies needed for success in the position. Our Recruiting team maintains awareness of all open roles which means your application may be assessed against multiple positions and we will reach out to gauge your interest in other opportunities as appropriate. Questions or concerns? Contact our HR Team, we'd be happy to connect!

As part of our commitment to creating an accessible and inclusive hiring process, we strive to provide reasonable accommodations for persons with medical conditions or disabilities that will enable their access to the hiring process. If you need an accommodation, please let us know the nature of your request.