Membership Host

YMCA of Niagara; Port Colborne; On-site; CAD 25,000 - 26,000; Part time

Benefits offered by this job

YMCA Membership benefits upon hire

Job summary

YMCA of Niagara is seeking a part-time Membership Host to support member services in the Niagara Region. You’ll promote membership, provide friendly customer service, and guide new and renewing members using the Y WAY standards.

This role requires a minimum of 1 year of customer service and 1 year of sales experience. You’ll process transactions in the YMCA registration system, handle cash, and support program registrations. Two vacancies, placement date September 2026.

Qualifications

• Minimum 1 year customer service experience.
• Minimum 1 year sales experience.
• First Aid/CPR-C certification required upon hiring.
• PVSC background check required for YMCA of Niagara.

Responsibilities

• Promote membership by providing accurate YMCA program and membership information and sales tours, and asking members to join; follow the 7 Steps of Selling.
• To respond to members/participants’ concerns in a positive, professional and supportive manner.
• Act proactively to develop positive relationships with participants, supervisors, peers and volunteers.
• Process transactions in the YMCA registration system, including new memberships and changes.
• Ensure excellent customer service by supporting and working as part of a staff/volunteer team.
• Promote safety and security of members and participants through safe work practices and following YMCA policies and procedures.
• Respond to first aid and emergency situations; complete required incident reports.
• Handle cash transactions; be responsible for the security of cash and balance cash outs and floats.
• Participate in training and adhere to the YMCA Child Protection Policies and Procedures as established by the YMCA of Niagara, and the Y WAY.
• Provide information and registration for other YMCA of Niagara programs and services.
• May be asked to participate in training related to being a Service Leader and conducting financial assistance appointments.

Skills

Customer service

Sales

Communication skills

Multi-tasking

Relationship building

Computer skills

Tools

YMCA registration system

Job description

• Pay or shift range: $18.11 CAD to $18.66 CAD
  The estimated range is the budgeted amount for this position. Final offers are made within the noted range based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Membership Host

Location

Pay

$18.11 - $18.66 per hour

YMCA Membership benefits upon hire

Employment Type Part-Time: up to 15 hours per week
Occasional early mornings, evening & weekend hours.

Vacancies 2

Placement Date September 2026

Work for a charity that ignites the potential in people. Every. Single. Day.

At the YMCA of Niagara, you’ll be part of a purpose-led organization with a clear focus on community well-being. Our work is powered by relationships and grounded in inclusion. We support people of all ages and circumstances with opportunities that build health, belonging, and connection so individuals and families can grow, lead, and give back.

For more than 165 years, we have been part of the fabric of this region, evolving alongside Niagara and showing up where the need is greatest. With a presence in over 125 program sites, we continue to expand what well-being can look like, creating welcoming spaces where more people can participate and feel they belong.

Guided by our shared values of caring, health, honesty, inclusiveness, respect, advocacy, and responsibility, the YMCA offers meaningful roles where your work is felt every day. If you’re ready to bring energy and care to a team that keeps moving forward, you’ll find purpose here.

NATURE & SCOPE

The role of the Membership Host is to promote membership through selling memberships, promote the YMCA a nd provide excellent customer service using Y WAY standards a nd principles.

RESPONSIBILITIES

• Promote membership by providing accurate YMCA program and membership information and sales tours, and asking members to join; follow the 7 Steps of Selling.


• To respond to members/participants’ concerns in a positive, professional and supportive manner.


• Act proactively to develop positive relationships with participants, supervisors, peers and volunteers.


• Process transactions in the YMCA registration system, including new memberships and changes.


• Ensure excellent customer service by supporting and working as part of a staff/volunteer team.


• Promote the safety and security of members and participants through safe work practices, checking for health and safety hazards at all times and following YMCA policies and procedures.


• Respond to first aid and emergency situations; complete required incident reports.


• Handle cash transactions; be responsible for the security of cash and balance cash outs and floats.


• Participate in training and adhere to the YMCA Child Protection Policies and Procedures as established by the YMCA of Niagara, and the Y WAY.


• Provide information and registration for other YMCA of Niagara programs and services.


• May be asked to participate in training related to being a Service Leader and conducting financial assistance appointments. Will be required to maintain confidentiality and follow the YMCA Privacy Policy.

QUALIFICATIONS

• Minimum 1 years’ customer service experience.


• Minimum 1 years’ sales experience.


• Strong verbal and written communication skills.


• Able to multi task and provide excellent customer service.


• Able to develop positive relationships with members and coworkers.


• Computer and phone skills are an asset.


• Current Intermediate/Standard First Aid, CPR – C certification will be required upon hiring.


• Upon hiring, a clear and satisfactory criminal reference check inclusive of the vulnerable sector search (PVSC) issued for the YMCA of Niagara.

COMPETENCIES

Results Oriented

The ability to lead, manage and achieve identified goals

Diversity

Appreciates that people with different opinions, backgrounds and characteristics bring a richness to the YMCA.

Planning and Organizing

Establishes a clearly defined and effective course of action for self and others to accomplish short- and long-term goals

Relationship Building and Collaboration

Builds positive interactions both internally and externally to achieve work related goals

Coaching and Development

Commits to assisting participants, volunteers and self in continuous learning and development

Quality Focus

Ensures that YMCA programs and services are superior

Communication

Communicates in a thorough, clear and timely manner and supports information sharing and goal achievement across the YMCA.

Self-Management

Achieves planned results through personal initiative within the Association’s guidelines and policies

APPLICATION PROCESS

Interested applicants are invited to submit an application by noon on September 4, 2026.

Accessibility accommodations and materials in alternate formats for individuals with disabilities can be arranged upon request.