Membership Experience Representative - Full Time

YMCA of Three Rivers; Southwestern Ontario; On-site; CAD 27,000 - 33,000; Full time

Benefits offered by this job

YMCA membership for you and family

Pension plan after 2 years

Vacation & wellbeing days

Health, dental and well-being benefits

Employee assistance program

Job summary

YMCA of Three Rivers in the Waterloo Region is seeking a Membership Experience Representative to enhance member satisfaction, provide membership information and assist with registrations. You will help foster a welcoming environment and support daily operations within our community facilities.

The role requires strong communication, a friendly approach, and a commitment to inclusive service. Starting pay is $18.00 per hour with full‑time permanent employment and a comprehensive rewards package.

Qualifications

• High school diploma required.
• At least 1 year of customer service experience.
• Standard First Aid/CPR-C and AED certification.
• Computer skills with Microsoft Office proficiency.
• Commitment to inclusive, respectful service.

Responsibilities

• Deliver exceptional customer service to members, staff and volunteers.
• Provide information on memberships and programs, conduct tours, assist with registrations and sales.
• Monitor facility activity and act as point person in emergencies.
• Support daily operations with POS balancing, logging feedback, and directing inquiries.
• Build relationships with staff, volunteers and members.
• Respond to diverse needs with sensitivity and professionalism.

Skills

Relationship-building

Communication skills

Customer service

Education

High school diploma

Job description

Membership Experience Representative - Waterloo Region

Location:Stork Family YMCA, Waterloo Region

Work Hours:37.5 hours per week.

Employment Type:Full Time, Permanent

Number of Vacancies:1

Anticipated Start Date: August 2026

Deadline to Apply: August 21st, 2026

Starting Hourly Rate: $18.00

Total Rewards Package:

We believe that everyone has the potential to shine! Our culture is built around connection, celebration, appreciation, and recognition, and it starts with a total rewards package focused on Well-Being.

Time Away from Work

At the YMCA of Three Rivers, we value work-life harmony. Full-time team members start with:

• 3 weeks of vacation, with the opportunity to earn more as their length of service increases
• 12 well-being days for sick time or proactive self-care, which can be used as they are earned. Bereavement days are also available.

Pension Plan

Full-time employees can join our group pension plan after two consecutive years of employment. Employees contribute 5% of their gross earnings per pay, which is matched by the Y. After three consecutive years of full-time service, participation in the YMCA pension plan becomes mandatory.

Health, Dental and Well Being Benefits

The YMCA of Three Rivers offers a comprehensive group benefits package to full-time employees (starting 3 months after the start date), including:

• Access to an Employee (and Family) Assistance Program offering free and confidential counseling, resources, and services
• A free YMCA membership for you and your family, providing access to our fitness centers
• Discounts on YMCA programs and services, including childcare

Role Overview:

The YMCA of Three Rivers is a charitable organization proudly serving the communities of Guelph-Wellington, Stratford-Perth, and Waterloo Region. We aspire to build connected and resilient communities. Our mission is to make our diverse communities healthier and more vibrant. With dignity and respect, our programs and services inspire individuals to reach their full potential. Learn more about our history, mission, vision, and valueshere.

We strive to be a great place to work for all employees to live in purpose, passion and potential Shine!

This is where you come in.

What you will do…

• Enhance member satisfaction and foster a sense of belonging by delivering exceptional customer service to all members, staff, and volunteers.
• Provide information on memberships and programs, offer facility tours, and assist with registration and sales of memberships and day passes.
• Monitor activity in the facility and serve as the point person during emergency situations, responding with confidence and care.
• Support smooth daily operations by managing administrative tasks such as POS cash balancing, logging member feedback, and directing inquiries to the appropriate team members.
• Act as a connector within the community, building relationships and establishing rapport with staff, volunteers, and members.
• Help create a welcoming and inclusive environment by responding to diverse needs with sensitivity and professionalism.

What you will bring…

• You are a confident and approachable individual with strong relationship-building and communication skills.
• You have a high school diploma and ideally one year of customer service experience.
• You are certified in Standard First Aid/CPR-C and AED.
• You are comfortable using computers and familiar with Microsoft Office programs.
• You are committed to working in a socially inclusive environment and respond with awareness and sensitivity to diverse needs.

This role may require regular travel across the region, which may not always be easily accessible through public transit. The employee must be able to arrange their own transportation to these sites. A valid G driver’s license and full time vehicle access are strongly recommended.

Additional Information:

Our Commitment to Safeguarding Child and Youth

In keeping with our commitment to child and youth safeguarding, job offers are contingent on completing a current Vulnerable Sector Check and employment reference checks. Vulnerable Sector Checks are reviewed individually, and the offense(s) - if any - is considered in the decision-making process in relation to the requirement of working with children, therefore not eliminating all candidates with a record from being offered a position. Vulnerable Sector Checks must be renewed every three years.

Our Commitment to JAIDE (Justice, Access, Inclusion, Diversity and Equity)

We embrace the values of Justice, Access, Inclusion Diversity and Equity and are committed to creating an inclusive workplace, welcoming applications from all qualified persons. We encourage Black, Indigenous, People of Colour, 2SLGBTQIA+ individuals, gender-diverse people, people with diverse abilities, members of ethnic minorities and faith groups, foreign-born residents, and veterans to apply. Applicants will not be discriminated against based on race, colour, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, ability, ancestry, marital status, veteran status, medical condition, or any protected group. We are committed to creating an environment where we eliminate barriers and promote the inclusion of equity groups.

Studies have shown that women and people of equity deserving backgrounds are less likely to apply to jobs unless they meet every qualification in the posting. We understand the knowledge and experience can be gained in many ways, so we strongly encourage applications even if you don’t believe you meet all the requirements outlined.

Per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided at any point throughout the hiring process, provided the candidate makes their accommodation need known to the YMCA of Three Rivers.

Our Commitment to Privacy

The YMCA of Three Rivers complies with the Employment Standards Act, Pay Equity Legislation, and privacy laws. We are committed to protecting personal information by following responsible information-handling practices that are in keeping with privacy laws. Please visit ourwebsitefor more information on the YMCA of Three Rivers’ commitment to privacy.

Please note that due to the large volume of applications received, only candidates being considered for the position will be contacted.