Membership and Outreach Coordinator

The Institute of Public Administration of Canada; Toronto; Remote; CAD 52,000 - 76,000; Full time

Job summary

The Institute of Public Administration of Canada (IPAC) is seeking a dynamic Membership and Outreach Coordinator to maintain IPAC’s Membership database and its integrity; respond to day-to-day member and non-member inquiries; implement documentation related to membership renewal and collaborating with IPAC Regional Committee members to facilitate programming.

The position also serves as the point person for the IMIS system, manages job postings on the IPAC job board, and promotes our membership

Qualifications

• 2-3 years of experience in a similar role with customer-facing operations.
• Experience with database management or membership systems.
• Knowledge of FIPPA and CASL is an asset.
• Experience working with leadership volunteers is an asset.

Responsibilities

• Maintain IPAC’s Membership database and ensure data integrity.
• Respond to day-to-day member and non-member inquiries.
• Collaborate with IPAC Regional Groups to facilitate programming.
• Oversee IMIS system and manage job board postings; promote membership and job board offerings.

Education

College diploma

Post-secondary diploma or degree

Tools

IMIS

Microsoft Word

Excel

Outlook

Job description

The Institute of Public Administration of Canada (IPAC) is a professional association for public servants, scholars, and students who share a passion for high-performance public-sector management. IPAC works through its vast network of members, colleagues and international partners to enhance knowledge of the best practices and generate new ideas in public policy and administration. For over 70 years, the Institute of Public Administration of Canada has been a recognized national leader in promoting public administration excellence. We are a respected voice across all orders of government, academia, research, indigenous communities, and non-government organizations We are focused on uniting our members and partners to share knowledge, drive policy innovation and cultivate collaboration.

IPAC is currently seeking a dynamic individual to take on the role of Membership and Outreach Coordinator. The Membership & Outreach Coordinator contributes to the overall success of the organization by maintaining IPAC’s Membership database system and its integrity; responding to the day-to-day member and non-member inquiries; implementing documentation related to membership renewal and collaborating with IPAC Regional Committee members to facilitate programming being implemented by IPAC’s 19 Regional Groups. They will also be responsible for being the point person for the IMIS system, managing job postings on our job board, and reaching out to institutions and individuals to promote our membership and job board offerings.

The position requires an ability to work with a very diverse set of clients and partners. The capacities to multitask and meet sometimes tight deadlines are required for the position. Attentiveness to details, accuracy, and effective organizational skills are also very important assets. Interpersonal skills, demonstrated ability for accuracy, details, and thoroughness; ability to solve problems and work independently and as a team, and effective communications are key areas for success in this position.

The ideal candidate will perform various tasks, work under pressure and sometimes changing deadlines, with strong attention to detail.Results-oriented and accurate, the candidate will approach the position with professionalism, commitment and a passion for an organization that supports the public sector. With an ability to develop and maintain strong collaborative relationships with multiple stakeholders, the successful candidate will be a team player who recognizes accountability. The candidate has:

Skills and Abilities

• Excellent communication, interpersonal, analytical and organizational skills with sensitivity to different audiences and channels.
• Demonstrated ability for accuracy, details, and thoroughness.
• Ability to multi-task, set priorities, work under pressure, and meet deadlines.
• Good judgment and tact - ability to handle information of a confidential and sensitive nature.
• Strong public relations skills - ability to work well with senior officials in the public and private sectors, and academia.
• Ability to take initiative and work independently, as well as collaboratively as part of a team.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Previous experience with IMIS is an asset.

Education and Experience

• College diploma or a combination of relevant experience.
• 2-3 years of experience in a similar role with experience in customer-facing operations (e.g. interacting with customers in person or over the phone).
• Previous experience with database management.
• Knowledge of Freedom of Information and Protection of Privacy Act 1990 (‘FIPPA’) as well as Canada’s Anti-Spam Legislation (CASL) is an asset.
• Knowledge of the non-profit sector (an asset).
• Experience working and planning with leadership volunteers (considered an asset).
• Post-secondary diploma or degree.
• An enthusiasm for public service, public administration and government.
• An ability to work in both official languages is an asset.

Working Conditions

• Virtual office environment
• Sensitive and confidential information

We offer a salary commensurate with experience supplemented by a generous benefit package.

We thank all applicants for their interest but only those selected for an interview will be contacted.