Member Services Support Specialist

Veterinary Purchasing Company Limited; St. Marys; Hybrid; CAD 68,000 - 98,000; Full time

Benefits offered by this job

Paid time off to volunteer

Job summary

Veterinary Purchasing Co. Ltd. (VP) in St.

Marys, Ontario, seeks a remote-first Member Services Support Specialist (1-Year Contract) to strengthen relationships with member practices and support the field team. The role emphasizes virtual consults, phone calls, onboarding shareholders, and cross-functional collaboration within a veterinary-focused distributor. The position requires 5 years of veterinary experience, strong communication, and the ability to travel occasionally.

Qualifications

• 5 years of direct experience in the veterinary field.
• Familiar with veterinary concepts, practices and procedures.
• Extensive experience and judgment to plan and accomplish goals.
• Problem solving skills.
• Excellent written/oral communication skills.
• Organization/time management.
• The ability to be flexible with hours and travel occasionally.
• Knowledge of Practice Information Management Software’s (PIMS) an asset.

Responsibilities

• Build and maintain strong relationships with member practices, serving as a key contact for inquiries, support, and tailored solutions.
• Generate and develop leads across Central Ontario through phone, email, virtual meetings and field visits.
• Maintain accurate lead, sales activity and member information within the CRM system and support PIMS setup.
• Support planning and execution of events, including logistics and on-site coordination.
• Ensure compliance with Health & Safety policies and SOPs.

Skills

Veterinary field experience

Communication skills

Relationship management

Time management

Travel flexibility

Job description

Veterinary Purchasing Co. Ltd. (VP)

is the largest veterinary-owned distributor in Canada. Located in St. Marys, Ontario, our primary purpose is to ensure that veterinarians have the supplies they need, when they need it, to provide healthcare to all types of animals. We are looking for new members to join our Business Development team in the Member Services Support Specialist role. Be a part of the supply chain industry and join VP!

Member Services Support Specialist (1-Year Contract)

The Member Services Support Specialist plays a key role in building relationships with our member practices, increasing awareness of company initiatives, and supporting the Member Services Field Team. This remote-first role primarily involves virtual consults and phone calls, with occasional field visits. The MSS Specialist must have a deep understanding of VP’s offerings to guide and support members in utilizing the services that best fit their needs.

Essential Duties and Responsibilities

Member Relationship Management:

• Build and maintain strong relationships with member practices, serving as a key point of contact for inquiries, support and tailored solutions.
• Support the onboarding of new shareholders and collaborate with internal teams to ensure a seamless member experience.

Sales Development:

• Generate and develop leads across Central Ontario through phone, email, virtual meetings and regular field visits.
• Identify sales opportunities using member needs, sales data and market trends, and coordinate follow-up with the Member Services team.
• Support initiatives focused on increasing member engagement and sales growth.

CRM & PIMS Support:

• Maintain accurate lead, sales activity and member information within the CRM system.
• Support Central Ontario practices with PIMS setup, inventory management and purchase-order processes.
• Maintain product cross-reference information and provide remote technical support to practices as required.

Marketing & Event Support:

• Support the planning and execution of events, including logistics, accommodations, setup and on-site coordination.
• Maintain relationships and coordinate communications with key industry associations.

Health & Safety:

• Works in compliance with the Occupational Health & Safety Act and follows VP’s policies and procedures
• Conducts self with regard for the safety of all employees
• Participates in health and safety training, meetings, and drills as required; is aware of safety and evacuation procedures
• Reports any health & safety violations or hazards to appropriate contacts (JHSC Representatives, Supervisors, Managers)

Good Manufacturing Practices (GMP):

• Follows and understands all relevant Standard Operating Procedures (SOPs) with respect to Good Manufacturing Practices

Company Culture:

• Demonstrates a commitment to VP’s core values of service, care, respect, integrity, and community by incorporating these principles into daily work, decision-making, and interactions with colleagues, clients, and stakeholders
• Embodies and promotes VP’s mission of delivering the highest level of service to our member practices through the personal actions of people care.

Skills and Knowledge Required

• 5 years of direct experience in the veterinary field
• Familiar with veterinary concepts, practices and procedures’
• Extensive experience and judgment to plan and accomplish goals
• Problem solving skills
• Excellent written/oral communication skills
• Excellent problem solving and decision making
• Organization/time management
• The ability to be flexible with hours and travel occasionally
• The ability to establish and maintain professional networks and connections
• Knowledge of Practice Information Management Software’s (PIMS) an asset

Schedule and Hours of Work

• Monday to Friday 8:30 a.m. to 5:00 p.m.
• Remote

Location

This position will be responsible for our Central Ontario territory.

Compensation

$68,359.00 - $97,656.00

NOTE: Salary will be determined based on the successful applicant's experience and qualifications.

Vacancy Reason

• Temporary Addition

Why Choose VP?

• Competitive salary
• Proud to support the local St. Marys' community
• Helping to serve the animal health industry in Canada
• Paid time off to volunteer

Application Deadline:

September 30th, 2026

We thank all applicants for their interest; however, only those chosen for an interview will be acknowledged. No phone calls please.

Veterinary Purchasing Company Ltd. is committed to employment equity and welcomes diversity. In addition, Veterinary Purchasing Company Ltd. encourages applications from all qualified individuals including persons with disabilities, Indigenous persons, women, and members of visible minorities.

Veterinary Purchasing Company Ltd. provides accommodations to applicants with disabilities throughout the hiring process. If you require accommodations to complete an application, please contact Human [e-mail] call519-284-1371 ext. 256and we will work with you to meet your accommodation needs.