Member Services Specialist - Welcoming Gym Experiences

Crunch Fitness; Vaughan; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

Bonus based on performance

Company parties

Employee discounts

Job summary

Crunch Fitness is hiring for a Member Services Representative in Vaughan, Canada. You will create a warm atmosphere, attract new members, and deliver exceptional customer service while managing member accounts and club programs.

The role requires at least 1 year in a service role, strong communication skills, and CPR/AED certification (or obtained within 30 days). A background check is required and you will engage with the team to uphold Crunch’s No Limits philosophy.

Qualifications

• Minimum of 1 year of experience in a service-oriented position, preferably in a similar industry.
• Effective communication skills, both written and verbal.
• Strong customer service orientation with a commitment to exceeding expectations.
• CPR/AED certification required (can be obtained within 30 days of hire).
• A basic criminal background check will be required as part of the hiring process.

Responsibilities

• Proactively attract new business through member referrals, corporate lead generation, territory outreach, and telephone inquiries, ensuring consistent follow-up on sales leads.
• Exceed personal sales goals by leveraging effective sales techniques and strategies.
• Demonstrate unwavering integrity and adherence to company core values in all interactions.
• Provide excellent customer service while managing members' accounts and booking Crunch One Kick Offs.
• Foster a welcoming environment for co-workers, members, and guests at all times.
• Demonstrate enthusiasm, passion, friendliness, and ambition in all interactions.
• Handle phone calls with courtesy and professionalism, making outbound calls for trial passes and other leads.
• Maintain a clean facility and promptly address member requests and issues.
• Greets all members and guests with a smile and enthusiasm, ensuring consistent member engagement.
• Effectively communicate special events, club services, programs, and schedules to members and guests.
• Serve as an expert on all aspects of club facilities, services, and operational hours.

Skills

Communication

Customer service

CPR/AED

Physical ability

Job description

Crunch Fitness is hiring for a Member Services Representative in Vaughan, Canada. You will create a warm atmosphere, attract new members, and deliver exceptional customer service while managing member accounts and club programs.

The role requires at least 1 year in a service role, strong communication skills, and CPR/AED certification (or obtained within 30 days). A background check is required and you will engage with the team to uphold Crunch’s No Limits philosophy.