Member Services Rep

Crunch Fitness Canada; Brampton; On-site; CAD 21,139 - 30,107; Full time

Benefits offered by this job

Bonus based on performance

Company parties

Employee discounts

Opportunity for advancement

Training & development

Job summary

A leading fitness company in Peel Region is seeking a Member Services Representative to create a welcoming atmosphere that enriches the community. Responsibilities include attracting new business, exceeding sales goals, and providing excellent customer service. Ideal candidates will have service-oriented experience and strong communication skills. Join us to be part of an exciting growth story in the fitness industry.

Qualifications

• Minimum of 1 year of experience in a service-oriented position, preferably in a similar industry.
• CPR/AED certification required (can be obtained within 30 days of hire).
• A basic criminal background check will be required as part of the hiring process.

Responsibilities

• Attract new business through member referrals and outreach.
• Exceed personal sales goals with effective techniques.
• Provide excellent customer service while managing accounts.

Skills

Effective communication skills

Customer service orientation

Sales techniques

Job description

Join Crunch Fitness Canada as a Member Services Rep Overnight.

Crunch Fitness Canada provided pay range: $18.60/hr - $18.60/hr, with bonus based on performance and opportunity for advancement.

Benefits

• Bonus based on performance
• Company parties
• Employee discounts
• Opportunity for advancement
• Training & development

Come join us and become part of the greatest growth story to ever be told in the fitness industry. Crunch is a gym that believes in making serious fitness fun by fusing fitness and entertainment while pioneering a philosophy of No Limits.

Position Overview

Join our dynamic team as a Member Services Representative and be a key contributor to creating a warm, inviting atmosphere that enriches the lives of our team members and community.

Responsibilities

• Proactively attract new business through member referrals, corporate lead generation, territory outreach, and telephone inquiries.
• Exceed personal sales goals by leveraging effective sales techniques and strategies.
• Demonstrate unwavering integrity and adherence to company core values in all interactions.
• Provide excellent customer service while managing members' accounts and booking Crunch One Kick Offs.
• Foster a welcoming environment for co-workers, members, and guests at all times.
• Demonstrate enthusiasm, passion, friendliness, and ambition in all interactions.
• Handle phone calls with courtesy and professionalism, making outbound calls for trial passes and other leads.
• Maintain a clean facility and promptly address member requests and issues.
• Greet all members and guests with a smile and enthusiasm, ensuring consistent member engagement.
• Effectively communicate special events, club services, programs, and schedules to members and guests.
• Serve as an expert on all aspects of club facilities, services, and operational hours.

Required Skills & Experience

• Minimum of 1 year of experience in a service-oriented position, preferably in a similar industry.
• Effective communication skills, both written and verbal.
• Strong customer service orientation with a commitment to exceeding expectations.
• CPR/AED certification required (can be obtained within 30 days of hire).
• A basic criminal background check will be required as part of the hiring process.

Physical Requirements

• Ability to lift or move up to 50 lbs.
• Prolonged standing and walking required for daily duties.

Our Core Values

• Communication is Key - Clarity and transparency with our processes and expectations
• Leaders Grow Leaders - We empower, develop, and support each other through shared commitment
• All In, All The Time - We give 100% without hesitation
• Challenge Transforms Growth - We embrace our challenges as an opportunity to learn and grow
• Teamwork and Community - our team plays a vital role in our success and are valuable contributors to the community

We are an equal opportunities employer and welcome applications from diverse candidates.