Member Services & Sales Lead — Growth & Impact

Crunch Fitness; Brampton; On-site; CAD 32,000 - 46,000; Full time

Benefits offered by this job

Advancement opportunities

Training

Development

Bonus

Company parties

Employee discounts

Job summary

Crunch Fitness in Brampton, Canada, is seeking a Member Services Representative to create a warm, inviting atmosphere and deliver exceptional customer service. You will engage with members, manage accounts, and promote Crunch services to grow the club community.

The role emphasizes enthusiasm, teamwork, and a proactive approach to lead generation, with a strong commitment to Crunch's No Limits philosophy and a fun, energetic gym culture.

Qualifications

• Minimum of 1 year of experience in a service-oriented position.
• Effective communication skills, both written and verbal.
• Strong customer service orientation with a commitment to exceeding expectations.
• CPR/AED certification required (can be obtained within 30 days of hire).
• A basic criminal background check will be required as part of the hiring process.

Responsibilities

• Proactively attract new business through member referrals, corporate lead generation, territory outreach, and telephone inquiries, ensuring consistent follow-up on sales leads.
• Exceed personal sales goals by leveraging effective sales techniques and strategies.
• Demonstrate unwavering integrity and adherence to company core values in all interactions.
• Provide excellent customer service while managing members' accounts and booking Crunch One Kick Offs.
• Foster a welcoming environment for co-workers, members, and guests at all times.
• Demonstrate enthusiasm, passion, friendliness, and ambition in all interactions.
• Handle phone calls with courtesy and professionalism, making outbound calls for trial passes and other leads.
• Maintain a clean facility and promptly address member requests and issues.
• Greets all members and guests with a smile and enthusiasm, ensuring consistent member engagement.
• Effectively communicate special events, club services, programs, and schedules to members and guests.
• Serve as an expert on all aspects of club facilities, services, and operational hours.

Skills

Customer service

Communication

Sales

Job description

Crunch Fitness in Brampton, Canada, is seeking a Member Services Representative to create a warm, inviting atmosphere and deliver exceptional customer service. You will engage with members, manage accounts, and promote Crunch services to grow the club community.

The role emphasizes enthusiasm, teamwork, and a proactive approach to lead generation, with a strong commitment to Crunch's No Limits philosophy and a fun, energetic gym culture.