Member Services Specialist

HOOPP (Healthcare of Ontario Pension Plan); Toronto; On-site; CAD 52,400 - 75,000; Full time

Benefits offered by this job

Pension plan

Health & dental benefits

Wellness programs

Job summary

HOOPP (Healthcare of Ontario Pension Plan) is seeking talented individuals for our Member Services team. You will deliver world-class customer service, educate members on pension concepts, and thrive in a fast-paced, collaborative setting.

This position emphasizes equity, inclusion, and career growth within a stable organization. We offer a defined benefit pension plan, comprehensive health/dental coverage, and wellness programs to support your well-being as you help Ontario healthcare workers

Qualifications

• Superior communication skills (verbal & written).
• Ability to multi-task and stay organized.
• Strong problem-solving and critical thinking.
• Team player with a can-do attitude.
• Bilingual EN/FR is an asset.

Responsibilities

• Provide world-class customer service to HOOPP members.
• Educate and inform members so concepts are clear.
• Work in a fast-paced, professional, team-based environment.

Skills

Communication

Teamwork

Multitasking

Critical thinking

Positive attitude

Bilingual EN/FR (asset)

Education

College/University degree

Job description

high-performance, people-focused culture

our commitment that equity, diversity, and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic selves

learning and development initiatives, including workshops, Speaker Series events and access to LinkedIn Learning, that support employees’ career growth

membership in HOOPP’s world class defined benefit pension plan, which can serve as an important part of your retirement security

competitive, 100% company-paid extended health and dental benefits for permanent employees, including coverage supporting our team\'s diversity and mental health (e.g., gender affirmation, fertility and drug treatment, psychological support benefits of $2,500 per year, parental leave top-up, and a health spending account).

optional post-retirement health and dental benefits subsidized at 50%

yoga classes, meditation workshops, nutritional consultations, and wellness seminars

the opportunity to make a difference and help take care of those who care for us, by providing a financially secure retirement for Ontario healthcare workers

Why You’ll Love Working Here

• high-performance, people-focused culture
• our commitment that equity, diversity, and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic selves
• learning and development initiatives, including workshops, Speaker Series events and access to LinkedIn Learning, that support employees’ career growth
• membership in HOOPP’s world class defined benefit pension plan, which can serve as an important part of your retirement security
• competitive, 100% company-paid extended health and dental benefits for permanent employees, including coverage supporting our team\'s diversity and mental health (e.g., gender affirmation, fertility and drug treatment, psychological support benefits of $2,500 per year, parental leave top-up, and a health spending account).
• optional post-retirement health and dental benefits subsidized at 50%
• yoga classes, meditation workshops, nutritional consultations, and wellness seminars
• the opportunity to make a difference and help take care of those who care for us, by providing a financially secure retirement for Ontario healthcare workers

Do you have a passion for helping people? Would you enjoy coming to work every day and making a positive difference in the lives of Ontario’s healthcare workers?

We want to meet you! We are seeking talented individuals to join our Member Services team at HOOPP (Healthcare of Ontario Pension Plan)

Do you thrive on …..

• Providing world-class customer service.
• Helping people by providing education and information so that the concepts are easily understood.
• Working in a fast paced, professional, and friendly team-based environment.

Then we have an opportunity for you to become part of our HOOPP family!

Qualifications/Skills

• Completed a college or University degree, or combination of work experience.
• Superior communication skills (both verbal and written) and experience working on a team.
• The ability to multi-task and stay organized.
• Critical thinking and problem-solving skills.
• A “can do” positive attitude.
• Bilingual speaking skills (EN/FR) is an asset.

We offer…..

• Top notch compensation, pension and benefits.
• Amazing opportunities to learn, develop and contribute to delivering on our pension promise.
• An opportunity to work with a committed and vibrant team!

Come join us today!

The expected annual base salary range for this role is: $52,400 - $75,000 CAD

The actual base salary offered to the successful candidate may vary based on multiple factors including, but not limited to, individual\'s expertise and level of experience applicable to the role they are being offered.

This role is eligible to participate in discretionary incentive plan(s), subject to the terms and conditions of the applicable incentive plan text.

HOOPP may use artificial intelligence tools to assist in screening, assessing and selecting applicants for this position. These tools support our recruitment process but do not replace human judgment and decision-making.