Member Services Representative

Crunch Fitness; Hamilton; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Free membership

Job summary

Crunch Fitness is looking for an energetic Member Services Representative (MSR) to greet members and guests, maintain a clean club, and help achieve sales targets. You will deliver a friendly, professional experience and ensure secure check-in procedures are followed.

You will participate in club projects, communicate clearly with staff and members, and contribute to a fun, energetic atmosphere. Crunch provides ongoing training, advancement opportunities, and a free membership.

Job description

Crunch is best known for our colorful personality and kickass group fitness and training programs that are #OnlyAtCrunch.

Crunch Fitness is looking for energetic, enthusiastic people that take PRIDE in delivering great member Service and believe they can provide GREAT member experience that exceeds expectations.

Your Role:

A Member Services Representative (MSR) is responsible for providing exceptional member and guest experience, ensuring facility cleanliness, and achieving sales targets.

Job Summary:

Greet all members and guests with a smile and wish them well as they exit the club.

Responsible for maintaining a clean and well-maintained environment. #SOFRESHANDSOCLEAN

Always maintain a positive and professional disposition.

Ensure all secure check in procedures are always implemented.

Assist in all projects as delegated by club management.

Our Ideal Member Service Representative:

You are professional and courteous

Strives to execute at a level to exceed performance expectations

Superior communicator who energizes others

Proficient reading and writing skills

Demonstrates knowledge of the Crunch brand and offerings

Maintains friendly and helpful attitude to all club staff, members, and guests

Working with Crunch Gives You:

Ongoing training and development to ensure a long and successful career path

Opportunities for advancement

Free membership

Fun team building events and a fun, energetic atmosphere to come to every day!

At Crunch we Speak, Own, Understand and Live our Core Values.