Member Services Rep

Crunch Fitness; Cambridge; On-site; CAD 21,000 - 30,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

Bonus based on performance

Company parties

Employee discounts

Job summary

Crunch Fitness in Canada is seeking a energetic Member Services Representative to welcome members, drive exceptional service, and help operate the club smoothly. You will support sales, onboarding, and daily front-desk tasks in a dynamic fitness environment.

You will attract new members, handle referrals, manage member accounts, and coordinate events while upholding Crunch's No Limits philosophy. If you are customer-focused, enthusiastic, and ready to contribute to a supportive team, join us.

Qualifications

• Minimum of 1 year of experience in a service-oriented position.
• Effective written and verbal communication skills.
• Strong customer service orientation with a drive to exceed expectations.
• CPR/AED certification required (can be obtained within 30 days of hire).
• Criminal background check required before starting employment.

Responsibilities

• Proactively attract new business through member referrals, corporate leads, territory outreach, and phone inquiries.
• Exceed personal sales goals using effective sales techniques.
• Maintain high integrity and adhere to Crunch core values.
• Provide excellent customer service while managing member accounts and bookings.
• Create a welcoming environment for members and guests at all times.
• Communicate events, services, and schedules to members and guests.
• Be an expert on club facilities, services, and hours.
• Address member requests and issues promptly and professionally.

Skills

Communication skills

Customer service

Sales-oriented

CPR/AED certification

Background check required

Job description

Benefits:

• Opportunity for advancement
• Training & development
• Bonus based on performance
• Company parties
• Employee discounts

HERE WE GROW AGAIN!

Come join us and become part of the greatest growth story to ever be told in the fitness industry.

Crunch is a gym that believes in making serious fitness fun by fusing fitness and entertainment while pioneering a philosophy of No Limits. Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job. It’s an opportunity to inspire others to reach their fitness goals. Our No Limit philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.

Position Overview:

Join our dynamic team as a Member Services Representative and be a key contributor to creating a warm, inviting atmosphere that enriches the lives of our team members and community. If you're passionate about fitness, excited about delivering exceptional customer service, and driven by a shared purpose, we want you on board.

Responsibilities:

• Proactively attract new business through member referrals, corporate lead generation, territory outreach, and telephone inquiries, ensuring consistent follow-up on sales leads.
• Exceed personal sales goals by leveraging effective sales techniques and strategies.
• Demonstrate unwavering integrity and adherence to company core values in all interactions.
• Provide excellent customer service while managing members' accounts and booking Crunch One Kick Offs.
• Foster a welcoming environment for co-workers, members, and guests at all times.
• Demonstrate enthusiasm, passion, friendliness, and ambition in all interactions.
• Handle phone calls with courtesy and professionalism, making outbound calls for trial passes and other leads.
• Maintain a clean facility and promptly address member requests and issues.
• Greets all members and guests with a smile and enthusiasm, ensuring consistent member engagement.
• Effectively communicate special events, club services, programs, and schedules to members and guests.
• Serve as an expert on all aspects of club facilities, services, and operational hours.

Required Skills & Experience:

• Minimum of 1 year of experience in a service-oriented position, preferably in a similar industry.
• Effective communication skills, both written and verbal.
• Strong customer service orientation with a commitment to exceeding expectations.
• CPR/AED certification required (can be obtained within 30 days of hire).
• A basic criminal background check will be required to be completed prior to starting your employment with Crunch. This is to ensure a safe and secure environment for all employees and members.

Physical Requirements:

• Ability to lift or move up to 50 lbs.
• Prolonged standing and walking required for daily duties.

Our Core Values

• Communication is Key - Clarity and transparency with our processes and expectations
• Leaders Grow Leaders - We empower, develop, and support each other through shared commitment
• All In, All The Time - We give 100% without hesitation
• Challenge Transforms Growth - We embrace our challenges as an opportunity to learn and grow
• Teamwork and Community - our team plays a vital role in our success and are valuable contributors to the community

Are you ready to be a part of a team that values excellence and supports personal and professional growth?

Vacancy Status: This posting is for an existing vacancy.

AI Use in Recruitment: As part of our recruitment process, we may use artificial intelligence (AI) supported tools to assist with tasks such as resume screening, application organization, and candidate communications. These tools are used to support efficiency and consistency in the hiring process. All hiring decisions are reviewed and made by human decision-makers at Crunch. AI tools do not independently determine candidate selection or employment outcomes. We are committed to fair, transparent, and non-discriminatory hiring practices and regularly review our processes to ensure they align with legal and ethical standards.