Member Services Coordinator — On-site Customer Experience

Altis Technology; Toronto; On-site; CAD 21,000 - 30,000; Full time

Job summary

Altis Technology is seeking a dedicated Member Services Coordinator in Downtown Toronto, ON for an 8-week on-site contract. You will be a key point of contact for members and customers, handling inquiries and transactions to support engagement and retention.

Working with the Member Services team, you will manage member records, data entry and front-office tasks, and provide reception coverage as needed. There is potential extension beyond eight weeks.

Qualifications

• 1+ year of customer service or administrative experience.
• High school education required; post-secondary in Business Administration is an asset.
• Strong communication and interpersonal skills with a reliable, professional and service-focused approach.
• Strong knowledge of Microsoft Office (Word, Excel and Outlook).
• Experience with data entry, databases and record processing. Membership processing and accounting exposure are assets.
• Working knowledge of iMIS is an asset.
• Strong attention to detail, flexibility, teamwork and problem-solving skills.

Responsibilities

• Respond to member and customer inquiries by phone and other channels, providing timely, professional service.
• Process membership applications, registrations, product orders and other daily transactions.
• Update member records, complete data entry and help maintain accurate database information.
• Conduct outreach to members to share information and support engagement or retention initiatives.
• Organize, file and digitize documents to keep records accurate and accessible.
• Provide reception coverage as needed, welcoming visitors and supporting front-office needs.

Skills

Customer service

Administrative experience

Communication skills

MS Office

Data entry

Record processing

iMIS knowledge

Attention to detail

Teamwork

Problem solving

Education

High school diploma

Post-secondary education in Business Administration asset

Tools

iMIS

Job description

Altis Technology is seeking a dedicated Member Services Coordinator in Downtown Toronto, ON for an 8-week on-site contract. You will be a key point of contact for members and customers, handling inquiries and transactions to support engagement and retention.

Working with the Member Services team, you will manage member records, data entry and front-office tasks, and provide reception coverage as needed. There is potential extension beyond eight weeks.