Member Services Data & Support Specialist

Ymca Gta; Toronto; On-site; CAD 25,000 - 33,000; Part time

Job summary

The YMCA of Greater Toronto is seeking a part-time Contact Centre Agent - Support Services to backstop member accounts, process service requests and maintain data accuracy. This role emphasizes attention to detail, compliance with procedures, and independent work within a collaborative team environment.

Responsibilities include processing account updates, handling non-voice requests, and ensuring data integrity, with a focus on quality service and process adherence in a busy membership services

Qualifications

• High school diploma required; post-secondary education preferred.
• 0-2 years of experience in data management or administrative environments.
• Proficiency with CRM systems and Microsoft Office suite; ability to learn new software.
• Clear written and verbal communication across internal and external channels.
• Strong attention to detail and data accuracy; able to work independently.

Responsibilities

• Process member account updates, cancellations, refunds and data corrections following procedures.
• Resolve non-voice service requests via internal systems or email in line with YMCA policies.
• Maintain consistency, accuracy and compliance in all tasks.
• Complete assigned tasks with attention to detail and accuracy.
• Coordinate internal follow-up actions to ensure issue resolution.
• Adhere to organizational policies relevant to back-office operations.
• Log and track activities accurately to support reporting and workflow management.
• Perform other duties as assigned.

Skills

Data management

Customer service

Communication

Problem solving

Attention to detail

Organizational skills

Independent work

Flexibility

DEI commitment

Education

High school diploma

Tools

CRM systems

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

The YMCA of Greater Toronto is seeking a part-time Contact Centre Agent - Support Services to backstop member accounts, process service requests and maintain data accuracy. This role emphasizes attention to detail, compliance with procedures, and independent work within a collaborative team environment.

Responsibilities include processing account updates, handling non-voice requests, and ensuring data integrity, with a focus on quality service and process adherence in a busy membership services