Member Services Advisor – Travel & Benefits (Winnipeg)

CAA Club Group; Winnipeg; On-site; CAD 40,000 - 55,000; Full time

Job summary

CAA Club Group in Winnipeg, MB is seeking an energetic member services associate to guide members through memberships, benefits, travel routings, hotel reservations, travel health insurance, and related products.

You will apply CAA methodologies to sell relevant products, counsel members on routes and points of interest, and process transactions in SAP while delivering friendly, accurate service in a fast-paced team environment.

Qualifications

• Post-secondary education in Insurance preferred.
• Knowledge of maps, routings, points of interest and symbols.
• 1–2 years of experience in a similar/related position.
• Proficiency with Windows and MS Office applications.

Responsibilities

• Receives, counsels, and processes inquiries from clients regarding memberships, membership benefits, travel routings, hotel reservations, travel health insurance and information on all CAA products, services, and benefits.
• Utilizes the CAA methodologies to identify and sell relevant products and services to members and customers.
• Counsels members regarding route selection, points of interest, construction areas, road conditions, mileage, driving times, toll information, and other relevant travel information available.
• Utilizes relevant CAA partner websites to counsel and process various product transactions
• Verifies key information with clients and makes appropriate data entries in the SAP system in order to complete and fulfill all transactions following established procedures.
• Receives and responds to members or other staff regarding problems with CAA Products and Services, and takes action to investigate, process, and resolve the situations.
• Completes all monetary transactions, accounting procedures and inventory control procedures according to established procedures.
• Displays a positive attitude towards CCG product, services and initiatives
• Demonstrate daily, the Core Values & Service Principles of CCG
• Replenish stock items as required.
• Performs other job-related duties as assigned.

Skills

MS Windows

MS Office

Maps & routing knowledge

Customer service

Education

Post-secondary education in Insurance

Tools

SAP

Job description

CAA Club Group in Winnipeg, MB is seeking an energetic member services associate to guide members through memberships, benefits, travel routings, hotel reservations, travel health insurance, and related products.

You will apply CAA methodologies to sell relevant products, counsel members on routes and points of interest, and process transactions in SAP while delivering friendly, accurate service in a fast-paced team environment.